Troubleshooting guide
Before requesting service, make the following checks. If you are
in
doubt about some
of
the check points, or if the solutions indicated
in
the chart
do not solve the problem, refer
to
"Customer Services Directory (United States and Puerto Rico)" on page 46 if you reside
in
the U.S.A.and Puerto
Rico, or refer to "Product information" on page 48 if you reside
in
Canada.
The following do not indicate a problem with this unit:
e Regular disc rotating sounds.
elmage
disturbance during search.
To
reset
this
unit
Page
To
restore
the
unit
if
it
-Press
and
hold
[POWER
<!>/I]
on the main unit for 3 seconds. (The settings remain
-
freezes
due
to
one
of
the
unchanged.)
safety
devices
being
activated
To
return
all
settings
to
the
-Select
"Yes"
in
"Restore Default Settings" in the Setup menu. 36
factory
preset
This returns all values
in
the Setup menu and the on-screen menu, except for "Remote
Control Code", "On-screen Language", "IP Address/DNS Settings", "Proxy Server
Settings", "DVD-Video Ratings", "SD-Video Ratings" and "Network Service" to the
default settings.
To
return
to
the
factory
-Reset
the unit as follows:
-
preset
1 Press
[POWER
<!>II]
on the unit
to
turn
off
the unit.
(No
setting)
2 Press
and
hold [II],
[POWER
<!>II]
and
[~
OPEN/CLOSE]
on the unit
at
the
same
time
for more than 5 seconds until "HELLO" is displayed on the unit.
3
The
power
will turn on and then turn off.
Power
Power
of
this
unit
is
turned
-If
connected with an "HDAVI Control 4" compatible
TV
(VIERA) with the "Auto
-
off
when
the
input
for
the
TV
power
stand-by" setting activated on the TV, when switching the
TV
input, the
unit
is
switched.
will be automatically turned to standby.
For
details please read the operating
instructions
of
the
TV.
Operation
Cannot
operate
the
-Change
the manufacturer code
of
the remote control.
In
some cases, even
if
you
15
television
or
amplifierl
change the code, the remote control
may
not
be
operated depending on the type
receiver.
of
the televisions
or
amplifiers/receivers.
-It
may
be
necessary to
set
the manufacturer
code
or
the remote control code
5,15,36
The
remote
control
doesn't
again after changing the batteries
for
remote control.
work
properly.
-The
remote control and main unit are using different codes. Change the code on
36
the remote control.
-The
batteries are depleted. Replace
them
with
new
ones.
5
The
unit
is
on
but
cannot
be
-Confirm
the correct drive is selected.
19
operated.
-One
of
the unit's safety devices
may
have been activated.
-
Reset the unit as follows:
1 Press [POWER 6/1]
on
the
main
unit to switch the unit
to
standby.
If
the
unit doesn't switch
to
standby,
press
and
hold
[POWER
6/1]
on
the
main
unit for
about 3 seconds.
The
unit
is
forcibly switched
to
standby.
Alternatively, disconnect the
AC
power supply
cord,
wait
one
minute,
then
reconnect
it.
2 Press
[POWER
<!>/I]
on the main unit to switch it on.
If
the unit still cannot be
operated, consult the dealer.
-Condensation
has formed. Wait 1 to 2 hours for it to evaporate. -
Play
fails
to
start
even
when
-Insert
the media correctly with the label facing up.
19
[~]
(PLAY)
is
pressed.
-The
media is dirty. 3
Play
starts
but
then
stops
-You
tried to
playa
blank media
or
unplayable media on this unit. 6, 7
immediately.
-1m: If playing DivX VOD content, refer to the homepage where
you
purchased
it.
26
Cannot
eject
disc.
-The
unit
may
have a problem. While the unit is off, press and hold [II] and
-
[~
OPEN/CLOSE] on the main unit
at
the
same
time for about 5 seconds to force
the tray to eject. Remove the disc and consult the dealer.
Start
up
is
slow.
-Make
sure
that
"Quick
Start"
is
set
to
"On".
If
connected
with
an
HDAVI
Control
4
compatible
TV
35
(VIERA)
with
the
"Stand-by
power
save"
setting
activated
on
the
TV,
even
with
"Quick
Start"
set
It
takes
time
before
play
to
"On",
when
the
TV
is
in
standby
mode,
the
unit
may
take
some
time
to
startup.
starts.
-Start
up
takes time in the following situations.
-
-Immediately
after a
power
failure
or
the
AC
power
supply cord is connected.
-When
the
unit
is connected with an HOMI cable.
-Em3:
This
is
normal on OivX video.
-
Played
back
image
is
-High
definition video (transfer rate
of
24
Mbps
or
faster) cannot be played back
-
distorted
or
does
not
correctly
if
it was recorded on a DVO compatible to double speed
or
slower.
playback
correctly.
(rJ!mmJ)
Cannot
set
"On"
in
"24p
-Only
when the unit is connected to the HOMI terminal
of
a
TV
supporting
24p
you
34
Output".
can select "On". In
some
cases
where
the
unit
is connected to a
TV
via an
amplifier/receiver through the HOMI terminals, you
may
not
be
able to select "On".
In this case, connect the unit to a
TV
through the HOMI terminal
and
connect it to
the amplifier/receiver through
any
terminal
other
than HOM
I.
@
'-------_.
RQT9378
-------------_.--
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