Useful Information
55
Helpline Tel. No.: U.K. 0844 844 3898 R.O.I. 01289 8333
Answering system
I cannot send or
receive SMS
messages.
L You have not subscribed to the appropriate service.
Contact your service provider/telephone company.
L The SMS message centre number(s) are not stored or
are incorrect. Store the correct numbers (page 35).
L Message transmission was interrupted. Wait until the
message has been sent before using other telephone
functions.
L If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit
and the telephone line jack. Contact your DSL/ADSL
provider for details.
“FD” is displayed. L The unit could not connect to the SMS message
centre. Confirm that the correct SMS message centre
numbers are stored. Confirm that SMS is turned on
(page 35).
“FE” is displayed. L An error occurred while sending the message. Try
again.
“E0” is displayed. L Your phone number is permanently withheld or you
have not subscribed to the appropriate service.
Contact your service provider/telephone company.
Problem Cause/solution
The unit does not
record new messages.
L The answering system is turned off. Turn it on (page
40).
L The message memory is full. Erase unwanted
messages (page 42).
L The recording time is set to “Greeting Only”.
Change the setting (page 45).
L If your own greeting message is not recorded properly,
callers are unable to leave a message. Record your
own greeting message again (page 41).
L If you subscribe to a voice mail service, messages are
recorded by your service provider/telephone company,
not your telephone. Change the unit’s number of rings
setting or contact your service provider/telephone
company (page 44).
My own greeting
message cannot be
properly heard.
L Record your own greeting message again (page 41).
Problem Cause/solution
TG8521E(e).book Page 55 Wednesday, March 17, 2010 3:39 PM
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