79
DVQX1391 (ENG)
Others
Q&A
Troubleshooting
• Performing [Reset] in the [Setup] menu may resolve the issue.
• Further information is provided in the “Operating Instructions for advanced
features (PDF format)”. Check it together with the information in this section.
When I shake the camera, I hear a rattling sound.
• The sound is caused by the In-Body Image Stabiliser. This is not a malfunction.
The charging lamp blinks.
• Charging is being performed in a place with extremely high or low temperature.
→ Reconnect the USB connection cable (supplied) and retry charging in a place where
ambient temperature is 10 °C to 30 °C (50 °F to 86 °F) (temperature conditions also
apply to the battery itself).
• Charging is not possible if the power supply capacity of the computer is low.
Camera does not work even if the camera is turned on. Camera switches off
as soon as the camera is turned on.
• Battery needs recharging.
→ Charge the battery. (→18)
The battery runs down quickly.
• When [ ] ([4K Pre-Burst]) or [Pre-Burst Recording] is set, the battery drains faster and the
camera temperature rises.
→ Select [
] ([4K Pre-Burst]) or [Pre-Burst Recording] only when recording.
Some pictures are taken when I press the shutter button just once.
• Drive Mode is set to other than [Single]. (→43)
• Bracket recording is set. (→44)
Focus not aligned correctly.
• Subject outside of focus range.
• [Focus/Release Priority] is set to [RELEASE]. (→56)
• [Shutter AF] is set to [OFF]. (→56)
• AF Lock is set inappropriately.
Recorded pictures are blurred. The stabiliser function ineffective.
• Shutter speed is slower in dark locations and the stabiliser function is less effective.
→ Use a tripod and the self-timer (→43) when using a slower shutter speed.
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