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Troubleshooting (Advanced)
The date and time are incorrect
z Click [start] - [Control Panel] - [Date, Time, Language, and Regional Options] - [Date and Time], and correct the date and
time.
z If you continue to experience problems, the internal battery maintaining the clock may need to be replaced. Contact your
technical support office.
z When the computer is connected to a LAN, confirm the date and time of the server.
z This computer will not correctly recognize the date and time starting from the year 2100 A.D.
When you logged on Windows, an Internet Explorer script error message is
displayed
z Click to close the displayed window. Close all other windows displayed after that by clicking on . This phenomenon
occurs during logon when the surface of the display is touched with the stylus.
z During the logon process, try not to touch the surface of the display with the stylus.
When the administrator password is forgotten
z Check whether you have created a password reset disk.
• If you have:
A message is displayed when you fail to correctly enter the password. Follow the message’s instructions and set the
password again.
• If you have not:
Perform the reinstallation procedure and return the hard disk to its condition in the default setting. (⇒ Operating
Instructions “Reinstalling Software”), then set up Windows and reset the password.
Windows operation is slow
z Also check the items in “Windows startup is slow”. (Î page 79)
z If the performance is slow after installing the application software, click [start] - [Control Panel] - [Add or Remove Pro-
grams] and delete the application that has been installed.
Problems with Passwords and Messages
Problems with Operation during Use
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