Pantum CM1100ADW User Manual

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13.6. Common Troubleshooting
13.6.1. Common Problems
Trouble Type
Problem
Cause
Solution
Problems in
printing
Poor print quality
• See the image defect in
Section 13.6.2.
• See the image defect in
Section 13.6.2.
Problems in
copying
Failed to copy
• The scanner is damaged.
• Please contact Pantum
Customer Service.
Copy Image
Abnormal
• The scanner is dirty or
defective.
• The toner cartridge is dirty or
damaged.
• Clean the scanner.
• It is suggested to replace the
original toner cartridge.
Problems with
the Printer
The printer does
not work
• Power cord of the device is not
properly connected.
• The cable between the
computer and the printer is not
connected properly.
• Error in specifying the print
port.
• The printer is offline and User
Guide of Printer is checked.
• The printer has not recovered
from an internal error, such as a
paper jam, paper empty, etc.
• Driver program of printer is not
installed correctly.
• Ensure proper connection of
the power cord.
• Disconnect and then
reconnect the printer cable.
• Check the Windows printer
settings to ensure that the
print job has been sent to the
correct port. If the computer
has more than one port, make
sure that the printer is
connected to the correct port.
• Make sure that the printer is
in the normal online status.
• Please eliminate errors so
that the printer can recover to
its normal state.
• Unload and reinstall the
driver program of printer.
Problems in
scanning
Scanning error
• Data cable of the device is not
properly connected.
• The scan driver is installed
• Ensure proper connection of
the data cable.
• Reinstall the scan driver.

Pantum CM1100ADW Specifications

General

Duplex printing	Yes
Print technology	Laser
Maximum resolution	1200 x 600 DPI
Duplex printing mode	Auto
Time to first page (black, normal)	10 s
Time to first page (color, normal)	11 s
Print speed (black, normal quality, A4/US Letter)	18 ppm
Optional connectivity	Ethernet, USB 2.0, Wireless LAN
USB 2.0 ports quantity	1
Copier resize	25 - 400 %
Duplex copying	No
Maximum copy resolution	600 x 600 DPI
Maximum number of copies	99 copies
Time to first copy (black, normal)	16 s
Time to first copy (color, normal)	18 s
Scan to	E-mail, FTP, PC, USB
Scanner type	Flatbed & ADF scanner
Image formats supported	JPEG, TIFF
Document formats supported	PDF
Optical scanning resolution	300 x 300 DPI
Duplex functions	Print
Maximum duty cycle	30000 pages per month
Recommended duty cycle	300 - 1500 pages per month
Number of print cartridges	-
Total input capacity	250 sheets
Total output capacity	100 sheets
Multi-Purpose tray input capacity	1 sheets
Envelopes sizes	C5, C6, Com-10, DL, Monarch
Maximum print size	216 x 356 mm
Paper tray media types	Envelopes, Executive, Letterhead, Postcard
Paper tray media weight	60 - 200 g/m²
Non-ISO print media sizes	16K, Executive (184 x 267mm), Folio (media size), Legal (media size), Oficio (media size), Statement (140 x 216mm)
ISO A-series sizes (A0...A9)	A5, A6
ISO B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	60 - 105 g/m²
Package depth	555 mm
Package width	535 mm
Package height	456 mm
Package weight	22100 g
Operating temperature (T-T)	10 - 32 °C
Operating relative humidity (H-H)	20 - 80 %
Mac operating systems supported	Mac OS X 10.9 Mavericks, Mac OS X 12.0 Monterey
Linux operating systems supported	Ubuntu 16.04, Ubuntu 18.04 LTS, Ubuntu 20.04 LTS, Ubuntu 22.04
Server operating systems supported	Windows Server 2012, Windows Server 2016, Windows Server 2016 x64
Windows operating systems supported	Windows 10, Windows 11, Windows 7, Windows 8, Windows 8.1, Windows XP
Power consumption (off)	0.15 W
Power consumption (standby)	10 W
Power consumption (average operating)	380 W
Control type	Touch
Product color	White
Display diagonal	3.5 \
Market positioning	Business
Internal memory	1000 MB
Sound pressure level (standby)	30 dB
Sound pressure level (printing)	52 dB
Sound pressure level (quiet mode)	47 dB
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Cabling technology	10/100/1000Base-T(X)
Ethernet LAN data rates	10, 100, 1000 Mbit/s

Weight and Dimensions

Depth	411 mm
Width	401 mm
Height	358 mm