7-3
Status Check and Causes Solutions
The printed output is
incorrect, it appears
to be gibberish or
incomplete
The printer cable is loose or
broken.
Unplug and reconnect the printer
cable. Try to print a previously
printed document you know prints
correctly. Next, try a different USB
cable. Then, if possible, connect
the printer to another computer
and attempt to print a previously
printed document.
Printer driver errors.
Check that the correct printer has
been selected in the Name area
in the Print menu.
Software application errors.
Attempt to print the document
from a different application
program.
Pages seem to print
but the result is blank
pages.
The toner cartridge is out of
toner or incorrectly installed.
Remove the toner cartridge and
rock it gently as described in
Section 6.1.2, step 3.
Replace the toner cartridge as
described in Section 6.1.2.
There may be blank pages in
the print job.
Check the document to ensure
there are no blank pages.
Multiple paper feeds.
Excessive electrostatic
charge on the media,
often found in very dry
environments.
Fan the media to remove the
electrostatic buildup.
Printing media is damp
and sticks together, often
found in excessively humid
environments.
Fan the media to lessen the
adhesion caused by dampness.
Paper doesn't match.
Different media is placed in
the paper tray than specied
in the driver.
Change to the correct paper as
specied in the driver or change
the driver specication to match
the media in the tray.
The media used is not
supported by the printer.
Use a media that is supported by
the printer.