Note： • After all papers jammed are taken out according to the above steps,
close the front cover and tidy the papers in paper tray, then the printer
will recover to print automatically.
• If the printer still does not start printing, please check that all the jammed
paper inside the printer has been cleared.
• If you cannot remove the jammed paper yourself, please contact your local
Pantum authorized repair center or send the printer to the nearest Pantum
authorized service center for repair.
• Printer appearance may differ because of various models and functions,
so the schematic diagram is only for your reference.
11.2.Software Failure
4. After taking papers jammed out, install the duplex unit back and inspect other parts to
the product.If it can be ensured that there are no jammed papers, open and close the
front cover and then the printer will recover printing automatically.
Problem Solution
The printer icon will not be
displayed in the “Printers and
Faxes” folder.
Reinstall the printer driver.
Ensure that the USB interface cable and the
power cord are properly connected.
The printer is in Ready mode but it
will not perform any print job.
If the failure still exists after restarting the
printer, please reinstall the printer driver.
Make sure the network cable of USB cable is
connected correctly.
Failed to install the driver
Check whether the print spooler service is
enabled. Check the power supply and the
connection of the printer.
The driver cannot be used if the IP
address of the printer has been
changed
Modify the port IP address of the printer driver.
If the above method does not work, please
reinstall the printer driver.
It is recommended that a fixed IP address
should be set to the network printer.
In the DHCP network, it is recommended to
bind the IP address with the MAC address of
the printer.
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