White spots
•
The print media does not meet
the usage specifications, for
example the media is damp or
too rough, or has been used
previously.
• The paper path is dirty.
•
The drum inside toner
cartridge is damaged.
•
Please use the print
media within the
specification range.
• Clean the paper path.
•
It is suggested to
replace the original
toner cartridge.
Toner comes off
•The print media does not meet
the usage specifications, for
example the media is damp or
too rough, or has been used
previously.
•The printing paper medium set
and paper medium placed are
not consistent.
• The inside of the printer is dirty.
• Toner cartridge is damaged.
•
The parts inside the printer are
damaged.
•
Please use printing medium
within the specification scope,
and use manual feed tray for
printing in case of special
medium.
•
Please print with
corresponding paper medium.
• Clean the inside of the printer.
•
It is suggested to replace the
original toner cartridge.
Black vertical
stripes
• Dirty toner cartridge
• Damaged inner parts of toner
cartridge.
•Dirty combining glass of inner
laser of the machine.
• The paper path is dirty.
• Clean or replace toner cartridge
•
Clean the mirror of the laser
at the back of the printer.
• Clean the feed path of printer.
Black
background
(graybackgro
und)
•
The print media does not meet
the usage specifications, for
example the media is damp or
too rough, or has been used
previously.
• Dirty toner cartridge
• Damaged inner parts of toner cartridge.
• The paper path is dirty.
• Abnormal internal transfer voltage of printer.
•
Please use the print media
within the specification
range.
• Clean or replace toner cartridge
• Clean the paper path inside the
printer.
Cyclical
traces appear
• Dirty toner cartridge
•
Damaged inner parts of toner
cartridge.
• The fuser component
is damaged.
• Clean or replace toner cartridge
•
Please contact customer
services center to replace
to a new fuser assembly.
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