Pax Technology PRIORITY A80 - Frequently Asked Questions; What is the PAXSTORE?; Can the A80 download applications from the PAXSTORE?; Can the A80 download applications from BroadPOS?

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A80 REFERENCE GUIDE
6. Frequently Asked Questions
This section provides answers to frequently asked questions.
1. What is the PAXSTORE?
The PAXSTORE is an online marketplace for terminal applications and provides terminal management
solutions. The PAXSTORE connects merchants and their PAX terminals with the opportunity to purchase
and download applications. It also provides application developers a way to upload applications to be
available online and supports terminal management with download control and parameter configuration.
2. Can the A80 download applications from the PAXSTORE?
Yes, the A80 uses the PAXSTORE client application installed on the A80 terminal to access the PAXSTORE. It
will display available applications on the PAXSTORE for download and supports applications configured to
be pushed from the PAXSTORE which may or may not be displayed on the store.
3. Can the A80 download applications from BroadPOS?
Currently the A80 does not support terminal application downloads from BroadPOS.
4. The terminal displayed “Error message: Login failed, terminal (SN:nnnnnnnnnn) not
registered.” What does this mean?
This usually means the serial number has not yet been added to the PAXSTORE or the serial number may
require additional attention on the PAXSTORE. Please contact service support to resolve this error
message.
5. The printer paper comes out, but nothing is printed.
If the paper is coming out of the terminal but nothing is printed this usually means the thermal paper is
installed backwards and needs to be turned around. Open the paper door on the back of the terminal,
remove paper roll, set the paper to have the paper pull from the top of the roll, then pull approximately
3" of paper out from the roll. Then place the roll into the terminal with the paper pulling from the top of
the roll. After, close the lid and tear off the excess paper. Reprint the transaction and verify the
transaction is printed on the receipt.
6. The power cord is plugged in, but the terminal will not turn on.
There can be several causes:
• The AC transformer is defective - try another AC transformer and see if this
works.
• The power cord is defective - try another power cord.
7. The terminal is not able to connect to Wi-Fi.
If the terminal is not connecting to the internet, please review all the Wi-Fi settings in the terminal to
match the Wi-Fi network. Another step is to turn off the power to the access point and the terminal for
about 3 minutes and then turn back on the power. Wait approximately 2 minutes and then check the
connection. Also, the SSID and the password are case sensitive so please be sure to check these. If all the
settings are correct, verify that there is Wi-Fi coverage where the terminal is located. Try moving the
terminal closer to the Wi-Fi access point to see if the terminal connects. If it connects when the terminal
is relocated, then either another Wi-Fi access point needs to be added to the network or the existing
access point needs to be relocated to support good Wi-Fi coverage for the terminal location.