24 Quick Start and Reference Guide
Chapter 4: Troubleshooting
Note: If your modem is not working, please read this
chapter and the communications software
documentation in Chapter 3 carefully.
Also, the modem drivers for your faxmodem are
updated periodically to enhance performance or
features. You may want to download the latest
drivers from time to time, especially if you are
encountering problems. Visit www.modems.com
for driver updates.
This chapter covers general troubleshooting, dial trouble-
shooting, voice troubleshooting, and on-line trouble-
shooting. For installation problems, see Chapter 1: In-
stalling Your Faxmodem.
For help with this problem… See
page…
For Windows 95, 98, and 2000, you loaded the drivers before
installing your PCI Faxmodem, but your system doesn’t boot-up
properly.
25
Your modem seems to install under Windows 95, 98, 2000, or NT
4.0, but Windows cannot find it later.
25
The modem fails to execute an AT command line. 26
You encounter other communication problems. 26
The modem speaker volume is too high or too low. 27
The modem does not automatically dial a call when you send a
Dial command line.
27
Voice features do not work, or they work poorly. 27
The modem can connect to some modems, but not to others. 28
The modem disconnects while communicating with a remote sys-
tem.
32
You receive bursts of errors occasionally, but otherwise data
quality is good.
32
Random errors occur in transmitted data. 33
Data appears garbled on the screen. 33
The modem works well when you are not using data compression,
but the compression features are inoperative.
33
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