Pentair 2510 - Troubleshooting Guide; Softener Fails to Regenerate; Softener Delivers Hard Water; Excessive Salt Consumption

2510 - 2750 - 2850
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5 - TROUBLESHOOTING
INCIDENT CAUSE SOLUTION
1. Softener fails A. Interrupted power A. Restore electrics (mains, fuse)
to regenerate
B. Defective power head B. Change power head
C. Unpluged meter cable C. Check connections of the time rand
on the meter cover.
D. Blocked meter D. Clean or change meter
E. Defective motor E. Change motor
F. Wrong programming F. Check programming and modify if necessary
2. Softener delivers A. By-pass in “by-pass” position A. Put by pass in “service” position
hard water
B. No salt in the brine tank B. Add salt in the brine tank and keep
salt level above water level
C. Blocked injector and/or filter C. Clean or replace filtre or injector
D. Not enough water in the brine tank D. Check brine tank filling time and
clean flow regulator
E. Hardness arriving from hot water supply E. Repeated flushing of the hot water tank
F. Leak at the distributor tube F. Ensure the distributor tube has no cracks,
Check the O’ring
G. Internal valve leak G. Change seals & spacers and/or piston
H. Blocked meter H. Unblock the meter
I. Meter cable unplugged I. Check cable connections in the
power head and on the meter cover
J. Wrong programming J. Check programming and modify if necessary
3. Excesssive salt A. Improper brine refill setting A. Check use of salt and setting of brine refill.
consumption
B. Too much water in the brine tank B. See problem n°6
C. Wrong programming C. Check programming and modify if necessary
4. Water pressure A. Iron deposit in the softener inlet A. Clean the inlet
drop
B. Iron deposit in the softener B. Clean valve and resin
C. Valve inlet obstructed by foreign elements C. Remove piston and clean valve
5. Loss of resin A. Top distributor missing or broken A. Add or replace the top distributor
Through drain line
B. Air in water system B. Ensure the presence of air check system in
the brine tank
C. Drain line flow control is the wrong size C. Ensure the drain line flow control
is sized correctly
6. Iron presence A. The resin bed is dirty A. Check backwash, brine draw and brine refill.
in softener Regenerate more often and increase backwash
cycle time
B. Iron concentration exceeds recommended B. Contact dealer
parameters