Philips 27M1C5500VL User Manual

24
9. Troubleshooting &
FAQs
9.1 Troubleshooting
This page deals with problems that can
be corrected by a user. If the problem
still persists after you have tried these
solutions, contact Philips customer
service representative.
1
Common Problems
No Picture (Power LED not lit)
• Make sure the power cord is
plugged into the power outlet and
into the back of the monitor.
• First, ensure that the power button
on the rear of the monitor is in the
OFF position, then press it to the ON
position.
No Picture (Power LED is White)
• Make sure the computer is turned
on.
• Make sure the signal cable is
properly connected to your
computer.
• Make sure the monitor cable has no
bent pins on the connect side. If yes,
repair or replace the cable.
• The Energy Saving feature may be
activated
Screen says
  
• Make sure the monitor cable
is properly connected to your
computer. (Also refer to the Quick
Start Guide).
• Check to see if the monitor cable
has bent pins.
• Make sure the computer is turned
on.
Visible signs of smoke or sparks
• Do not perform any troubleshooting
steps
• Disconnect the monitor from mains
power source immediately for safety
• Contact with Philips customer
service representative immediately.
2
Imaging Problems
Image vibrates on the screen
• Check that the signal cable is
properly securely connected to the
graphics board or PC.
Image appears blurred, indistinct or too
dark
• Adjust the contrast and brightness
on On-Screen Display.
An "after-image", "burn-in" or "ghost
image" remains after the power has
been turned off.
• Uninterrupted display of still or
static images over an extended
period may cause "burn-in", also
known as "after-imaging" or "ghost
imaging", on your screen. "Burn-in",
"after-imaging", or "ghost imaging"
is a well-known phenomenon in
LCD panel technology. In most
cases, the "burn-in" or "after-
imaging" or "ghost imaging" will
disappear gradually over a period
of time after the power has been
switched off.
• Always activate a moving screen
saver program when you leave your
monitor unattended.
• Always activate a periodic screen
refresh application if your LCD
monitor will display unchanging
static content.
• Failure to activate a screen saver, or
a periodic screen refresh application

Philips 27M1C5500VL Specifications

General

Haze rate	25 %
Panel type	VA
Color depth	8 bit
Pixel pitch	0.2331 x 0.2331 mm
Pixel density	108.79 ppi
Backlight type	W-LED
Display diagonal	27 \
Surface hardness	3H
Anti-glare screen	Yes
Display technology	LCD
Native aspect ratio	16:9
Vertical scan range	48 - 165 Hz
Response time (fast)	1 ms
Horizontal scan range	30 - 250 kHz
NTSC coverage (typical)	95.6 %
Screen curvature rating	1500R
Viewable size, vertical	335.664 mm
sRGB coverage (typical)	126.5 %
Contrast ratio (typical)	4000:1
Display number of colors	16.7 million colors
Display diagonal (metric)	68.5 cm
Viewable size, horizontal	596.736 mm
Display brightness (typical)	250 cd/m²
Supported graphics resolutions	2560 x 1440
High Dynamic Range (HDR) technology	High Dynamic Range 10 (HDR10)
Dynamic contrast ratio marketing name	Mega Infinity DCR
Picture enhancement	SmartImage game
Exterior finish type	Textured
Regulatory Approvals	CB; CE Mark; FCC Class B; ICES-003; CU-EAC; EAEU RoHS; TUV/ISO9241-307; TUV-BAUART
Recyclable packaging material	100 %
Mean time between failures (MTBF)	50000 h
Component video sync	Separate sync
HDCP version	1.4/2.2
Headphone out	-
DisplayPort version	1.4
LED indicators	Operation, Stand-by
Tilt angle range	-5 - 20 °
Cable lock slot type	Kensington
Panel mounting interface	100 x 100 mm
On Screen Display (OSD) languages	CHI (SIMPL), CHI (TR), CZE, DEU, DUT, ENG, ESP, FIN, FRE, GRE, HUN, ITA, JPN, KOR, POL, POR, RUS, SWE, TUR, UKR
AC input voltage	100 - 240 V
Power supply type	Internal
AC input frequency	50 - 60 Hz
Power consumption (off)	0.3 W
Power consumption (standby)	0.5 W
Power consumption (typical)	38.7 W
Doesn't contain	Mercury (element), PVC/BFR
Sustainability certificates	RoHS
Cables included	HDMI, DisplayPort, AC
Package depth	226 mm
Package width	730 mm
Package height	469 mm
Package weight	9200 g
Product color	Black
Market positioning	Gaming
Operating altitude	0 - 3658 m
Non-operating altitude	0 - 12192 m
Storage temperature (T-T)	-20 - 60 °C
Operating temperature (T-T)	0 - 40 °C
Operating relative humidity (H-H)	20 - 80 %

Weight and Dimensions

Depth (with stand)	193 mm
Width (with stand)	611 mm
Height (with stand)	447 mm
Weight (with stand)	5490 g
Depth (without stand)	83 mm
Height (without stand)	366 mm
Weight (without stand)	4180 g