12 EN
Problem Possible solution
The color of the air
quality light always
stays the same.
•
The particle sensor is dirty. Clean the particle sensor (see the chapter
“Cleaning and maintenance”).
The appliance produces
a strange smell.
•
The rst few times you use the appliance, it may produce a plastic smell.
This is normal. However, if the appliance produces a burnt smell even
if removing lters, contact your Philips dealer or an authorized Philips
service center. The lter may produce smell after being used for a while
because of the absorption of indoor gases. It’s recommended that you
reactivate the lter by putting it in direct sunlight for repeated use. If
odor still exists, replace the lter.
The appliance is extra
loud.
•
It's normal if the appliance runs at the Turbo mode.
•
In the Auto mode, if the appliance is too loud, maybe the appliance runs
at high speed because air quality becomes worse, or your personalized
setting in App triggers a higher fan speed. You can choose the Sleep
mode, or change the settings in the App.
•
If there is abnormal sound, contact the Consumer Care Center in your
country.
•
If anything drops into air outlet, it may also cause abnormal loud sound.
Immediate turn o appliance, turn appliance upside down, to get foreign
objectives out of appliance.
The appliance still
indicates that I need
to replace a lter, but I
already did.
•
Perhaps you did not reset the lter lifetime counter. Switch on the
appliance. Then touch and hold the reset button ( ) for 3 seconds.
Error code “E1” displays
on the screen.
•
The motor has malfunctions. Contact the Consumer Care Center in your
country.
The Wi-Fi setup is not
successful.
•
If the router your purier is connected to is dual – band and currently it
is not connecting to a 2.4GHz network, please switch to another band
of the same router (2.4GHz) and try to pair your purier again. 5GHz
networks are not supported.
•
Web authentication networks are not supported.
•
Check if the purier is within range of the Wi-Fi router. You can try to
locate the air purier closer to the Wi-Fi router.
•
Check if the network name is correct. The network name is case-sensitive.
•
Check if the Wi-Fi password is correct. The password is case-sensitive.
•
Retry the setup with the instructions in section "Reset the Wi-Fi
connection"�
•
The Wi-Fi connectivity can be interrupted by electromagnetic or other
interferences. Keep the appliance away from other electronic devices
that may cause interferences.
•
Check if the mobile device is in airplane mode. Make sure to have the
airplane mode deactivated when connecting to the Wi-Fi network.
•
Consult the help section in the App for extensive and up-to-date
troubleshooting tips.
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