34
English
Problem Possible cause Solution
(code E5) The battery
malfunctions.
The battery has failed. Replace the battery.
If you have checked the above and the
appliance still does not charge, take it to a
Philips service center or contact the
Consumer Care Center.
The appliance is charging
very slow.
An external adapter or an
adapter from other appliances
is used.
Charge the appliance with the supplied
adapter.
The battery is charged and
attached, but the appliance
cannot be switched on.
The appliance is still connected
to the adapter.
Remove the appliance from the adapter
before restarting it.
(code: E1) Something is wrong
with the appliance.
Remove the battery, wait 10 seconds, and
then put the battery back. If this does not
work, please take the appliance to a Philips
service center or contact the Consumer
Care Center.
The display shows the filter
icon (code: i8).
The filter is dirty. Clean the filter. Follow the instructions on
the screen or in the users manual.
The filter is old. You can buy new filters in the online Philips
shop at www.philips.com/support or at
your Philips dealer.
If you have checked the above and the
appliance still shows the error, take it to a
Philips service center or contact the
Consumer Care Center.
The mini Turbo brush does
not function properly.
The roller brush is blocked. Remove hairs from the brush with a pair of
scissors. Follow the instructions in the user
manual.
The roller brush is blocked by
fabric or surfaces during
cleaning.
Keep the mini Turbo brush aligned with the
surface and do not push the Turbo brush
into soft surfaces.
The roller brush is not properly
inserted into the mini Turbo
brush.
Make sure that roller brush and the mini
Turbo brush are properly connected and
that there is no gap between the parts.
Follow the instructions in the manual.
The suction power does not
feel stable.
Nothing is wrong. This is the
feature of "Floor Type
Recognition" being triggered.
Your appliance is detecting the
floor type and cleaning with an
optimized performance for that
floor.
No action needed. If you prefer to clean
with a consistent power of your choice,
disable this smart feature in the menu of
your appliance.
To Next Page
Loading...
