Philips AZ3831 - Troubleshooting Common Issues; Common Issues and Solutions

18 EN
10 Troubleshooting
Troubleshooting
Caution
• Never remove the casing of this apparatus.
To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this
apparatus, check the following points before
requesting service. If the problem remains
unsolved, go to the philips web site (www.
philips.com/support). When you contact philips,
ensure that your apparatus is nearby and the
model number and serial number are available.
No power
• Ensure that the Mains cord is connected
securely.
• Ensure that there is power at the AC
Mains.
• Ensure that the batteries are inserted
correctly.
No sound or poor sound
• Adjust the volume.
No response from the unit
• Disconnect and reconnect the AC power
plug, then turn on the system again.
• As a power-saving feature, the unit
switches off automatically 15 minutes after
track play reaches the end and no control
is operated.
Remote control does not work
• Beforeyoupressanyfunctionbutton,rst
select the correct source with the remote
control instead of the main unit.
• Reduce the distance between the remote
control and the unit.
• Insert the battery with its polarities (+/–
signs) aligned as indicated.
• Replace the battery.
• Aim the remote control directly at the
sensor on the front of the unit.
USB device not supported
• The USB device is incompatible with the
apparatus. Try another one.
No disc detected
• Insert a disc.
• Check if the disc is inserted upside down.
• Wait until the moisture condensation at
the lens has cleared.
• Replace or clean the disc.
• UseanalizedCDorcorrectformatdisc.
Poor radio reception
• Increase the distance between the unit and
your TV or VCR.
• Fully extend the FM antenna.
• Connect an outdoor FM antenna instead.