Service Modes, Error Codes, and Fault Finding
EN 14 BP2.2U, BP2.3U5.
• To display (or clear) the error code buffer.
How to Activate SAM
Via a standard RC transmitter: key in the code “062596”
directly followed by the “INFO” button. After activating SAM
with this method a service warning will appear on the screen,
you can continue by pressing the red button on the RC.
Contents of SAM:
• Hardware Info.
– A. VIPER SW Version. Displays the software version
of the VIPER software (main software) (example:
BX23U-1.2.3.4_12345 = AAAAB_X.Y.W.Z_NNNNN).
• AAAA= the chassis name.
• B= the region: A= AP, E= EU, L= Latam, U = US.
• X.Y.W.Z= the software version, where X is the
main version number (different numbers are not
compatible with one another) and Y is the sub
version number (a higher number is always
compatible with a lower number). The last two
digits are used for development reasons only, so
they will always be zero in official releases.
• NNNNN= last five digits of 12nc code of the
software.
– B. SBY PROC Version. Displays the software version
of the stand-by processor.
– C. Production Code. Displays the production code of
the TV, this is the serial number as printed on the back
of the TV set. Note that if an NVM is replaced or is
initialized after corruption, this production code has to
be re-written to NVM. ComPair will foresee in a
possibility to do this.
• Operation Hours. Displays the accumulated total of
operation hours (not the stand-by hours). Every time the
TV is switched "on/off", 0.5 hours is added to this number.
• Errors. (Followed by maximal 10 errors). The most recent
error is displayed at the upper left (for an error explanation
see paragraph “Error Codes”).
• Defective Module. Here the module that generates the
error is displayed. If there are multiple errors in the buffer,
which are not all generated by a single module, there is
probably another defect. It will then display the message
“UNKNOWN” here.
• Reset Error Buffer. When you press “cursor right” and
then the “OK” button, the error buffer is reset.
• Alignments. This will activate the “ALIGNMENTS” sub-
menu.
• Dealer Options. Extra features for the dealers.
• Options. Extra features for Service.
• Initialise NVM. When an NVM was corrupted (or replaced)
in the former EMG based chassis, the microprocessor
replaces the content with default data (to assure that the
set can operate). However, all preferences and alignment
values are gone now, and option numbers are not correct.
Therefore, this was a very drastic way. In this chassis, the
procedure is implemented in another way: The moment the
processor recognizes a corrupted NVM, the “initialize
NVM” line will be highlighted. Now, you can do two things
(dependent of the service instructions at that moment):
– Save the content of the NVM via ComPair for
development analysis, before initializing. This will give
the Service department an extra possibility for
diagnosis (e.g. when Development asks for this).
– Initialize the NVM (same as in the past, however now it
happens conscious).
Note: When you have a corrupted NVM, or you have replaced
the NVM, there is a high possibility that you will not have picture
any more because your display option is not correct. So, before
you can initialize your NVM via the SAM, you need to have a
picture and therefore you need the correct display option. To
adapt this option, use ComPair. The correct HEX values for the
options can be found in the table below.
Table 5-2 Display option code overview
• Store. All options and alignments are stored when
pressing “cursor right” and then the “OK”-button
• SW Maintenance.
– SW Events. Not useful for service purposes. In case of
specific software problems, the development
department can ask for this info.
– HW Events. Not functional at the moment this manual
is released, description will be published in an update
manual if the function becomes available.
How to Navigate
• In SAM, you can select the menu items with the “CURSOR
UP/DOWN” key on the RC-transmitter. The selected item
will be highlighted. When not all menu items fit on the
screen, move the “CURSOR UP/DOWN” key to display the
next/previous menu items.
• With the “CURSOR LEFT/RIGHT” keys, it is possible to:
– (De) activate the selected menu item.
– (De) activate the selected submenu.
How to Exit SAM
Use one of the following methods:
• Press the “MENU” button on the RC-transmitter.
• Switch the set to STAND-BY via the RC-transmitter.
Note: As long as SAM is activated, it is not possible to change
a channel. This could hamper the White Point alignments
because you cannot choose your channel/frequency any more.
Workaround: after you have sent the RC code “062596 INFO”
you will see the service-warning screen, and in this stage it is
still possible to change the channel (so before pressing the
“OK” button).
Display
Option
HEX Display Type Size Vertical
Resolution
000 00 PDP SDI HD V3 42” 768p
001 01 PDP SDI HD V3 50” 768p
002 02 PDP FHP ALIS 1024i 42” 1024i
003 03 LPL 30” 768p
004 04 LPL: 37” 768p
005 05 LPL 42” 768p
006 06 SHARP 32” 768p
007 07 PDP SDI SD V3 42” 480p
008 08 PDP FHP ALIS 1024i 37” 1024i
009 09 LCOS XION - 720p
010 0A LCD AUO 30” 768p
011 0B LCD LPL 32” 768p
012 0C LCD AUO 32” 768p
013 0D LCD SHARP 37” 768p
014 0E LCD LPL HD 42” 1080p
015 0F PDP SDI SD 37” 480p
016 10 PDP FHP ALIS 1080i 37” 1080i
017 11 PDP FHP ALIS 580i 42” 1080i
018 12 PDP FHP 55” 768p
019 13 LCOS VENUS - 720p
020 14 LCOS VENUS - 1080p
021 15 LCD LPL 26” 768p
022 16 LCD LPL scanning BL. 32” 768p
023 17 LG SD 42” 480p
024 18 PDP SDI SD V4 42” 480p
025 19 PDP SDI HD V4 42” 768p
026 1A PDP FHP HD A2 42” 1024i
027 1B PDP SDI HD V4 50” 768p
028 1C LCD Sharp full HD 37” 1080p
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