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Problem Possible cause Solution
Certain types of ingredients need
to be shaken halfway through the
cooking time.
The fuller the basket the more
frequent shaking is recommended.
The Airfryer does not switch on. The appliance is not plugged in. Check if the plug is inserted in the
wall outlet properly.
Several appliances are connected
to one outlet.
The Airfryer has a high wattage.
Try a different outlet and check
the fuses.
I see some peeling off spots inside
my Airfryer.
Some small spots can appear
inside the pan of the Airfryer due
to the incidental touching or
scratching of the coating (e.g.
during cleaning with harsh
cleaning tools and/or while
inserting the basket).
You can prevent damage by
lowering the basket into the pan
properly. If you insert the basket at
an angle, its side may knock
against the wall of the pan,
causing small pieces of coating to
chip off. If this occurs, please be
informed that this is not harmful
as all materials used are food-safe.
White smoke comes out of the
appliance.
You are cooking fatty ingredients. Carefully pour off any excess oil or
fat from the pan and then
continue cooking.
The pan still contains greasy
residues from previous use.
White smoke is caused by greasy
residues heating up in the pan.
Always clean the pan and the
basket thoroughly after every use.
Breading or coating did not
adhere properly to the food.
Tiny pieces of airborne breading
can cause white smoke. Firmly
press breading or coating to food
to ensure it sticks.
Marinade, liquid or meat juices are
splattering in the rendered fat or
grease.
Pat food dry before placing it in
the basket.
The WiFi LED on my Airfryer is not
shining anymore.
- The Airfryer is not connected
to your home WiFi anymore.
- You have changed your home
WiFi network."
Start the WiFi set up process and
follow the instructions in the app.
The app shows that the pairing
process is not successful.
Another user has paired the
Airfryer with a different smart
device and is currently cooking.
Wait until the other user has
finished the current cooking
process and re-pair your smart
device with the Airfryer.
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