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English
Troubleshooting
This chapter summarizes the most common problems you could encounter with
the appliance. If you are unable to solve the problem with the information
below, go to the Philips HomeRun robot app or visit
www.philips.com/myrobot3000, where can also find support videos and
frequently asked questions. You can also contact the Consumer Care Center in
your country.
Problem Possible cause Solution
The robot doesn't switch on. The battery is low. Charge the robot on the station before use.
The ambient temperature is
too low or too high.
Use the robot at a temperature between 8
°C and 35 °C.
The robot is unable to pair
with the app.
The robot is no longer in
pairing mode.
Put the robot back in pairing mode by
holding the home and on/off button at
same time (lights will flash orange).
The Wi-Fi connection (signal) is
not good.
Place the robot in an area with a good Wi-
Fi signal.
A wrong Wi-Fi network
selected.
Make sure you select the correct Wi-Fi
network.
A wrong password used. Make sure you use the correct Wi-Fi
password.
A wrong robot model is
selected in the app.
Make sure you select the correct robot
model.
A wrong app is downloaded Always use the app that you have
downloaded via the QR-code from the
quick start guide.
The app and the robot lose
connection.
The robot has gone out of
reach of the Wi-Fi signal.
Wait for robot to drive back into area with
a good Wi-Fi signal.
The robot has gone into sleep
mode.
The robot will go into sleep mode if it has
not returned to the station. Press the
on/off button for 3 seconds or longer to
awake the robot.Then send it to the station
via the app or by pressing the home
button.
The Wi-Fi password has been
changed.
When Wi-Fi details have changed: add the
robot to the app again.
The Wi-Fi network name has
been changed.
When Wi-Fi details have changed: add the
robot to the app again.
The app account was changed. When account details were changed, add
robot to the app again.
The email with the
verification code has not
been received.
The verification code email may
take up to a minute to arrive.
Wait more than a minute for the email.
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