11EN
7 Troubleshooting
This chapter summarizes the most common problems you could encounter with the
humidier. If you are unable to solve the problem with the information below, contact the
Consumer Care Center in your country.
Problem Possible solution
The humidier does
not work.
• Make sure that there is power supply to the humidier.
• Make sure that the water tank is lled with water and the
upper unit is placed properly onto the water tank.
There is no air
humidication.
• Make sure that the water tank is lled with water and the
upper unit is placed properly onto the water tank.
• The humidier will stop working if the current humidity
level reaches 70%RH. Humidity level above 70%RH
does not make users feel comfortable, so the humidier
automatically turns o to ensure optimal humidication
performance.
The water tank leaks. • Make sure that the humidier is not overlled with water.
• Make sure that the humidier is well assembled/
connected every time after you clean it or after you remove
the upper unit and/or water tank for relling.
• Make sure that the water tank is properly placed. If the
problem persists, contact the Consumer Care Center in
your country.
I do not see the
current humidity
indication change.
• Make sure that you have assembled the humidication
lter round the lter support.
• The humidication lter is dirty. Rinse and/or descale
the humidication lter (see the chapter ‘Clean the
humidication lter’).
• Your room might have too much ventilation. Please close
doors and windows.
• Your room size is too big. The recommended room size is
medium sized – up to 44 m
2
/474 ft
2
.
There are some white
deposits on the
humidication lter.
• The white deposits are called scale and they consist of
minerals from the water. Scale on the humidication lter
aects the humidifying performance, however it does not
harm your health. Please follow the cleaning instructions in
the user manual.
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