Service Modes, Error Messages, and Repair Tips
EN 22 LC03E5.
Figure 5-3 CSM 1
The Customer Service Menu (CSM1) shows the following
information:
• Line 1: “TYPE: 99XX9999/99XHRS: nnnn”. TYPE: type-
version/model of the set (i.e. 17PF9945/12). HRS:
Hexadecimal counter of operating hours. (Standby hours
are counted as operating hours).
• Line 2: “SWID: AAAABBC-X.YYS3DDE.FF”. SWID:
(Software identification of the main micro controller on TV-
Board and Scaler board) See paragraph “Service
Alignment Mode (SAM)”. Details on available software
versions can be found in the chapter “Software Survey” of
the publication “Product Survey - Colour Television”.
• Line 3: “CODES: xx xx xx xx xx xx xx ”. Error code buffer
(see paragraph “Errors”). Displays the last 7 errors of the
error code buffer.
• Line 4: “OPT xxx xxx xxx xxx xxx xxx xxx xxx”. Option
bytes. Option bits control the software and hardware
functionality of the chassis. An option byte or option
number represents 8 of those bits. Each option number is
displayed as a decimal number between 0 and 255. The
set may not work correctly when an incorrect option code
is set. See chapter 8 for more information on correct option
settings
• Line 6: “SYSTEM: EUROPE/WEST EUR/EAST EUR/UK/
FRANCE”. Indicates which colour and sound system is
installed for this preset as defined in the Manual INSTALL
menu:
– PAL BG
– PAL I
– PAL DK
– SECAM BG
– SECAM DK
– SECAM LL’
• Line 7: “NO SIGNAL”. Indicates that the set is not receiving
an “ident” signal on the selected source.
– No or bad antenna signal; connect a proper antenna
signal
– Antenna not connected; connect the antenna
– No channel / preset is stored at this program number;
go to the INSTALL menu and store a proper channel at
this program number
– The tuner is faulty (in this case the CODES line will
contain number 13); check the tuner and replace/repair
if necessary
Note: On some models, BLUE MUTE is displayed (if the BM
option is ON) when no signal is received.
• Line 8: “TIMER ON”. Indicates that the sleep timer is
activated. Complaints that may be caused by the activation
of the sleep timer.
• Line 9: “CHANNEL BLOCKED”. Indicates that one or more
channels are locked except the selected channel.
Complaints that may be caused by locked channels:
– TV cannot be switched on from standby with the local
keyboard buttons
– “P+” and “P-“ buttons on local keyboard do not function
To disable the LOCK feature:
1. Select ”FEATURE” menu (with the Remote Control)
2. Select “LOCK” (with the RC)
3. Set to “OFF”
• Line 10: “NOT PREFERRED”. Indicates that the current
channel is not in the preferred channel list (by default, all
channels are skipped. A channel can be added as a
selected channel to the list of preferred channels:
1. Select “INSTALL” menu
2. Select “CHANNEL EDIT”
3. Select “ADD/DELETE”
4. Set to “ADD” with the left/right cursor keys
• Line 11: “SOURCE”. Indicates which SOURCE is installed
for this preset: EXT1, SVHS2, EXT2, or Tuner.
• Line 12: “SOUND”. Indicates which sound mode is installed
for this preset: Mono, NICAM, Stereo, L1, L2, SAP, Virtual,
or Digital.
• Line 13: “VOLUME”. Value indicates level at entry CSM.
• Line 14: “BALANCE”. Value indicates level at entry CSM.
• Line 15: “COLOUR”. Value indicates level at entry CSM.
Figure 5-4 CSM 2
The next Customer Service Menu (CSM2) shows the following
information:
• Line 6: “BRIGHTNESS”. Value indicates level at entry
CSM.
• Line 7: “CONTRAST”. Value indicates level at entry CSM.
• Line 8: “HUE”. Value indicates level at entry CSM.
• Line 9: “HOTEL MODE ON”. Indicates that the Hotel mode
has been activated.
5.3 Errors
5.3.1 Error Code Buffer
The error code buffer contains all errors detected since the last
time the buffer was erased. The buffer is written from left to
right. When an error occurs that is not yet in the error code
buffer, the error is written at the left side and all other errors
shift one position to the right.
The error code buffer will be cleared in the following cases:
– By activating the CLEAR ERRORS function in SAM menu.
– By transmitting 0-6-2-5-9-9 with the normal RC.
– By transmitting the commands “DIAGNOSE 99 OK” with
the DST (RC7150) or with ComPair.
– Automatically reset if its contents has not changed for 50
hours.
By leaving SDM or SAM with the mains switch, the error buffer
is not reset.
Examples:
ERROR: 0 0 0 0 0 0 0 : No errors detected
ERROR: 6 0 0 0 0 0 0 : Error code 6 is the last and only
detected error
ERROR: 9 6 0 0 0 0 0 : Error code 6 was first detected and error
code 9 is the last detected (newest) error
CL 36532023_085.eps
140403
1 TYPE: 17PF9945/012 HRS:0029 CSM1
2 SWID: LC03E21-1.11 S317 1.03
3 ERR : 0 0 0 0 0 0 0
4 OPT : 79 254 14 56 128 000
5
6 SYSTEM: WEST EUR
7 NO SIGNAL
8 TIMER ON
9 CHANNEL BLOCKED
10 NOT PREFERRED
11 SOURCE : 5
12 SOUND : MONO
13 VOLUME : 26
14 BALANCE: 1
15 COLOUR : 50
CL 36532023_086.eps
140403
1 TYPE: 17PF9945/012 HRS:0029 CSM2
2 SWID: LC03E21-1.11 S317 1.03
3 ERR : 0 0 0 0 0 0 0
4 OPT : 79 254 14 56 128 000
5
6 BRIGHTNESS: 50
7 CONTRAST : 56
8 HUE : 50
9
10
11
12
13
14
15
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