User Guide
32
Troubleshooting
General Problems
The display is blank
■ Tap the screen to make sure the Remote Control is turned on.
■ Adjust the contrast dial on the left side.
■ Make sure the batteries are properly installed.
■ Install new batteries or recharge the battery pack using the recharging dock.
The display is too light or too dark
■ Adjust the contrast dial on the left side.
The Remote Control shuts itself off
■ This is a feature of the Remote Control to save power. You can change the
length the Remote Control stays on in the Settings (see p. 6).
Devices do not respond to commands from the Remote Control
■ Make sure the Remote Control is in Use mode (see p. 6).
■ Make sure the Remote Control’s sending eye is pointed towards the device
you’re operating.
■ Check if the Low Battery icon is flashing. If so, replace the batteries or
recharge the battery pack.
■ Check if the button you are trying to use is programmed properly (see p. 16).
■ Check if your device understands RC-5 or RC-6 infrared codes. Normally you
can find this in the documentation of your device.
The Remote Control beeps 4 times after inserting the batteries
■ Use ProntoEdit to update the Remote Control’s software (ProntoEdit > Tools >
Update)
Programming Problems
Buttons are not sending the correct commands
■ Check whether the button is programmed globally or per device (see p. 17).
Macros do not work
■ Make sure the Remote Control’s sending eye is pointed towards the device the
entire time the macro is being executed.
■ Insert delays to allow devices to start up properly (see p. 26).
■ Check if you don’t have included inactive buttons in your macro.
■ Check if you don’t have reprogrammed the buttons. Macros do not store
commands, they store buttons. If you reprogram a button, the macro executes
the new command assigned to the button.
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