58
Most probable cause(s)
I cannot switch Roger Pen on
J The battery is empty
I cannot understand the speaker
J The microphone is not
positioned correctly
J The microphone openings are
covered by ngers or clothing
I cannot hear the speaker’s voice even though Roger Pen is
switched on
J The microphone has been
muted
J Your hearing aids are has not
set to the correct program
J Your Roger receivers are not
connected to Roger Pen
8. Troubleshooting
Solution(s)
J Charge Roger Pen for at least
two hours
J Move Roger Pen closer to the
speaker’s mouth
J Make sure Roger Pen is
pointing towards the speaker’s
mouth
J Make sure the microphone
openings are not covered by
ngers, clothing or dirt
J Check the indicator light – if
it is violet, briey press the
on / o button to activate the
microphones
J Check that your hearing aids
are set to the correct program
(Roger / FM / DAI / EXT)
J Hold Roger Pen close to each
Roger receiver in turn and
press the Connect button
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