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My phone is ringing but I cannot hear its ringing tone even
though Pen’s light has turned solid blue
J Phone is set to vibrate only
J Your Roger receiver is not
connected or switched on
J Your hearing aid is not set to
the right program
The person on the phone is having diculty hearing me
JRoger Pen’s microphone
openings may be covered
J Roger Pen is not being worn
correctly
J Roger Pen might be rubbing
against clothing
J The volume of the caller’s
phone is set to low
JEnable your phone’s ring tone
J Ensure your Roger receiver is
switched on and connected
J Set your hearing aids to the
correct Roger / FM / DAI /
EXT / AUX program
J Make sure these openings are
not covered by your ngers,
clothing or dirt
J Roger Pen should point
straight towards your mouth
J Try to move less when
speaking
J Ask your caller to increase
their phone’s volume
Most probable cause(s) Solution(s)