9. Troubleshooting
38 GigabitEthernet Interface Connected Manual
vii. Check the packet size.
The packet size may be restricted for some reason. The PFV has a feature
to change the packet size. Use the following procedure to check the packet
size.
1. Start the PFV and then select [Configuration] from the upper [Option]
menu.
2. Click the [Setup] button under [Network Configuration] in the
[Configuration] window to display the [IP-address] settings window.
Check the [Safety size] item under [Packet size] in the lower part of the
window.
viii. Check any third-party firewall settings.
Communication between the camera and the PFV may be blocked by
third-party firewalls. After checking the Windows Firewall settings with
procedure iii, check the settings of any third-party firewalls.