Planet VIP-200 - Trouble Shooting Tips

VIP User’s Manual
Command Line Interface
96
Trouble Shooting Tips
If following error (TFTP timeout error) occurs:
Possibility:
a) Network connection is not correctly configured
è check if cable is securely connected.
è check if TFTP server IP address is correctly configured
è check if TCP port 69 is available for TFTP connection
è if firmware upgrade is processed remotely, a fast connection between VIP and TFTP server
is required (ping response time <300 ms)
During firmware upgrade, ”protocol error detected” displays on the screen.
a) In most circumstances, this error occurs while requested firmware file cannot be found on TFTP
server.
Possibility:
à check if the firmware file is correctly located in assigned folder.
à check if TFTP server supports long file name format.
à check if firmware file name is correctly inserted
à check system log on TFTP server if there is error message for trouble shooting.
** Internet Telephony Gateway TFTP Loader Ver 4.10 **
EITGLoader>start
IP address of the TFTP server? [192.168.0.7]
File name? it4p315.img
Starting download file: it4p315.img
TFTP device open failed. - Protocol error detected.
Download another file (y/n)? [n]
** Internet Telephony Gateway TFTP Loader Ver 4.10 **
EITGLoader>start
IP address of the TFTP server? [192.168.0.7]
File name? it4p315.img
Starting download file: it4p315.imz
TFTP device open failed. - TFTP server timeout while waiting for a response from the client.
Download another file (y/n)? [n]