36
PS2_0001 [EN]
The device is too hot to hold.
The device may be malfunctioning. Please
contact “Ploom Exclusive Customer Service”
(back cover).
The device may become somewhat hot after
continuous use due to extended use of the
heater. However, this is not a malfunction.
When you open the Sliding Cover,
the LEDs do not light up.
The battery is depleted. Please
charge the battery (Page
17). If charging does not
resolve the issue, there may be
a malfunction. Please contact
“Ploom Exclusive Customer
Service” (back cover).
The device doesn't work.
The device will not work if the battery is
depleted. Please charge the battery (Page
17). The device may also fail to work if it
is too cold due to the external temperature,
etc. Wait for the device to return to a normal
temperature.
When you try to charge the battery,
all of the LEDs flash continuously.
This error may occur when the
battery is completely depleted
(the LEDs will not light up even
when you hold down the Action
Button with the Sliding Cover
closed) and you try to charge
it using a product other than
the dedicated AC Adaptor
and USB Type-C Cable. The
device will not charge under
these conditions. Charge the
battery using the dedicated AC
Adaptor and USB Type-C Cable.
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