Polaroid P420T

Problem
Possible Cause
Suggested
Solution
Cutter is not
working
* The connector is loose.
* Cutterjam.
* Cutter PCB isdamaged.
* Plug in the connect cable correctly.
* Remove the label.
* Make sure the thickness of label is less
than 0.19 mm.
* Replace a cutter driver IC board.
Skip
labels when printing
* Label size is not specified
properly.
* Sensor sensitivity is not set
properly.
* The media sensor is covered
withdust.
* Check if label size is setup correctly.
* Calibrate the sensor by Auto Gap or
Manual Gap options.
* Clear the GAP/Black mark sensor by
blower.
The printing position of small
label is incorrect
* Media sensor sensitivity isnot
setproperly.
* Label size is incorrect.
* The parameter Shift Y in the
LCD menu is incorrect.
* The vertical offset setting in
the driver is incorrect.
* Calibrate the sensor sensitivity again.
* Set the correct label size and gap size.
* If using the software BarTender, pleaseset
the vertical offset in the driver.
Missing printing on the left
or
right side of
label
*
Wrong label sizesetup.
* Set the correct label
size.
RTC
time is incorrectwhen
reboot the
printer
*
The battery has run down.
* Check if there is a
battery on the main
board.
Wrinkle
problem
* Ribbon installation
is incorrect.
* Media installation is incorrect.
* Print density isincorrect.
* Media feeding is incorrect.
* Please set the suitable density to have
good print quality.
* Make sure the label guide touch the edge of
the media guide.
Gray
line on the blank label
* The print head is dirty.
* The platen roller is dirty.
* Clean the print head.
* Clean the platen roller.
Irregular
printing
* The printer is in Hex Dump
mode.
* The RS-232 setting is
incorrect.
* Turn off and on the printer to skip the
dumpmode.
* Re-set the Rs-232 setting.
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