Note: Some steps, screenshots and options may differ slightly depending on the application,
browser, operating system and software version you are using.
While on an active call
You can use the In Call options for additional call handling.
Putting a call on hold
1. During a call, tap on More options.
2. From the list click on Put Call on Hold, this is where the caller will hear
music or the hold tone.
3. Tap on Resume to return to the call.
Transferring a call (unannounced)
1. In a call, tap More options and select Transfer.
2. Click on Transfer Now and type a number or select a contact to
transfer the call.
3. You will be disconnected once the call is answered or alternatively
tap on the End Call icon.
Transferring a call after consulting (announce transfer)
1. During a call, tap More options and tap on Transfer.
2. Tap on Consult First then type a number or select a contact to
initiate the call.
3. Once your colleague has answered the call, tap Transfer and then
OK to complete the call transfer.
Forwarding a call
1. Go to the Menu then settings and click on Calling.
2. Enable call forwarding and tap the Forward to field to select Voicemail
to send calls to mailbox or select Contact/Number or My Delegates (if
programmed).
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