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General| Audio | Poly HD Voice; Acoustic Clarity Technology; Acoustic Fence Technology |
|---|---|
| Connectivity | Ethernet, Wi-Fi |
| Power | Power over Ethernet (PoE), AC adapter |
| Security | TLS, SRTP |
| Speakerphone | Full-duplex |
| Codec Support | G.711, G.722, G.729, Opus |
| EHS Support | Yes |
| Wall Mountable | Yes |
| Ethernet Ports | Dual Gigabit Ethernet ports |
Defines the intended audience, purpose, and necessary skills for using the guide.
Lists resources for product support, documentation, community forums, and services.
Outlines Poly's approach to customer data processing and privacy.
Provides a general overview of Poly Edge E Series phones, highlighting key features like HD audio and LED lighting.
Details the specific features and capabilities of the Poly Edge E100 and E220 phone models.
Describes the features and capabilities of the Poly Edge E300 Series phones.
Outlines the features and capabilities unique to the Poly Edge E400 Series phones.
Lists the features and capabilities specific to the Poly Edge E500 Series phones.
Details the hardware components and their functions for the Poly Edge E100 and E220 models.
Provides an overview of the hardware features for the Poly Edge E300 Series phones.
Describes the hardware features of the Poly Edge E400 Series phones.
Details the hardware components and functions for the Poly Edge E500 Series phones.
Provides an overview of the hardware features of the Poly Edge E Series expansion module.
Explains the function of the surround LED lighting bar for phone status indications.
Introduces the various screens on the Poly Edge E Series phones for navigation and information.
Describes the information and functions available on the phone's Home screen.
Explains how to use softkeys on the Home screen for calls and feature access.
Describes how call screens display incoming, outgoing, and active call statuses.
Details the icons and status indicators used on Poly Edge E Series phones.
Lists and describes icons and status indicators on Poly Edge E Series IP phones.
Explains the icons used for Busy Lamp Field (BLF) status on the phone.
Guides users on how to log in to their Poly Edge E Series phone to access personal settings.
Provides instructions on how to log out of a public phone to protect personal settings.
Explains how to log in as a guest for emergency calls, with limited access.
Details the process of logging out of a host phone to prevent unauthorized access.
Describes how to log in to an ACD account as a guest on a host phone.
Instructs users on how to change their phone login password from any network phone.
Explains how to lock the phone to prevent unauthorized access and calls.
Guides users on how to configure incoming call handling when the phone is locked.
Explains how to unlock the phone using the user password or guest PIN.
Directs users to find phone information and access help and support.
Notes that a password may be needed for basic settings configuration.
Explains how to access help and support resources via QR code.
Instructs on finding phone information like serial and model numbers in the Help & Support menu.
Details how to use dial pad keys for entering numbers, text, and special characters.
Describes using the PinYin text input feature for Chinese characters.
Explains modes and encoding options for entering data, including foreign language characters.
Guides on customizing sound notification locations for incoming calls.
Explains how to select unique ringtones for incoming calls on different lines.
Details how to set unique ringtones for specific contacts in the directory.
Instructs on adjusting the volume for ringtones and call audio.
Explains how Poly Acoustic Fence suppresses background noise for better call quality.
Provides instructions on muting and unmuting the phone's microphones during calls.
Lists features designed to accommodate users who are deaf or hard of hearing.
Details accessibility features for users with limited mobility.
Outlines features for users who are blind, have low vision, or limited vision.
Explains the Text-to-Speech feature for audio feedback on phone functions and information.
Guides on enabling the Text-to-Speech feature for audio descriptions.
Describes how to use the Text to Speech feature for audio feedback from keys.
Explains how to adjust onscreen text size and boldness.
Details how to make onscreen text larger or bold.
Covers how to initiate audio calls using various methods like favorites, directory, or recent calls.
Informs about potential charges for outgoing calls and how they are displayed.
Explains call precedence and how higher-priority calls can preempt active calls.
Guides on using different audio devices and switching between them during calls.
Details how to place a single active call on the phone.
Explains how to place international calls using country codes.
Guides on placing calls directly from the list of recent calls.
Describes placing calls using line keys on connected expansion modules.
Explains how to place calls from a locked phone, typically to emergency numbers.
Details how to hide your phone number when placing a call, if supported.
Provides instructions on how to answer calls using the handset, speakerphone, or headset.
Explains how to answer a call from the Calls screen if not answered within 10 seconds.
Describes how to handle an incoming call when already on an active call.
Guides on answering calls using line keys on expansion modules.
Explains how to answer calls on a locked phone by entering a password.
Provides methods for ending an active call.
Guides on ignoring or silencing a call to mute the ringer without rejecting.
Explains how to reject a call and send it directly to voicemail.
Describes how to use Do Not Disturb (DND) to automatically reject calls.
Explains using DND to send all incoming calls to voicemail.
Instructs on turning off DND to resume receiving calls.
Details how to hold and resume multiple calls.
Explains resuming held calls from an expansion module.
Guides on forwarding incoming calls to a specific contact.
Explains how to set up automatic forwarding for all incoming calls.
Guides on disabling call forwarding when no longer needed.
Describes how to divert calls from a specific contact to another contact.
Explains how to select a default transfer type (Consultative or Blind).
Details how to transfer a call using different methods.
Explains how to cancel a call transfer before it completes.
Instructs on redialing the last called number.
Explains how to redial a contact when their line becomes available.
Explains how to display calls on the Home screen.
Guides on managing calls from the Home screen, including hold, resume, and end.
Details how to initiate an intercom call.
Describes placing an intercom call while on an active call.
Explains how an intercom call is answered automatically.
Guides on disabling the Call Waiting feature.
Explains how to set up the phone to automatically answer calls.
Covers starting conference calls with contacts on hold.
Details how to initiate a conference call with up to two contacts.
Explains joining active and held calls into a conference.
Guides on placing a conference call on hold.
Explains resuming a held conference call.
Details how to end an active conference call.
Describes splitting a conference call into individual held calls.
Lists limitations and unavailable features on phones with shared lines.
Explains how incoming calls to a shared line ring on all registered phones.
Describes how missed and received calls are displayed on shared lines.
Guides on holding a call privately on a shared line without notifying other users.
Explains the Recent Calls list, including its capacity and available actions.
Guides on viewing the list of up to 100 missed, received, and placed calls.
Details how to sort recent call entries by time or contact name.
Explains how to filter call lists to display specific call types.
Guides on viewing detailed information for a specific call record.
Explains how to edit a recent call entry, such as a phone number.
Guides on deleting a recent call entry from the list.
Explains how to save a recent call entry to the Contact Directory.
Covers deleting contacts and restricting call log uploads.
Guides on clearing personal call logs and contacts from the phone.
Explains how to restrict the phone from uploading call logs and contacts.
Covers adding, viewing, and deleting contacts as favorites for speed dial.
Guides on adding contacts to the Favorites list.
Explains how to change the display order of favorites.
Describes moving a favorite contact to the primary or secondary screen.
Guides on deleting favorites to make room for new ones.
Explains how to view favorites on different screens.
Guides on viewing favorites in the Favorites list on the Directories screen.
Describes viewing favorite details from the Home or Lines screen.
Covers calling favorite contacts from the Favorites list or Lines screen.
Details calling favorites directly from the Favorites list.
Explains calling favorites from the Lines screen.
Introduces Buddy lists for monitoring user presence status.
Guides on adding contacts to a Buddy list to monitor their status.
Explains how to update your presence status on the phone.
Details how to update your status so contacts can monitor it.
Covers enabling automatic status updates to Away when the phone is idle.
Guides on viewing contacts that can monitor your phone status.
Explains how to block contacts from monitoring your status.
Guides on viewing the list of blocked contacts.
Explains how to unblock contacts to allow status monitoring.
Covers using directories to view, call, and manage contacts.
Guides on adding new contacts to the phone's contact directory.
Explains how to add contacts from the corporate directory to the local directory.
Guides on viewing information for saved contacts.
Details how to update existing contact information.
Guides on deleting contacts from the phone's contact directory.
Covers searching contacts within the phone's directories.
Explains how to search the contact directory.
Details searching within the corporate directory.
Guides on performing quick searches in the corporate directory.
Explains how to perform advanced searches in the corporate directory.
Guides on saving search results for future access.
Explains how to clear search results from the corporate directory.
Guides on placing calls directly from any directory.
Explains calling contacts found via the directory search screen.
Guides on automatically sending calls from specific contacts to voicemail.
Explains how the phone indicates new voicemail and how to access it.
Guides on checking voicemail messages in the Message Center.
Explains how to temporarily remove the message alert indicator.
Covers sending and receiving instant messages over the network.
Guides on sending instant messages using preset or custom messages.
Explains how to read instant messages received on the phone.
Guides on replying to instant messages.
Explains how to delete old instant messages to save memory.
Introduces group paging for one-way audio announcements.
Guides on sending a page to a selected paging group.
Explains how pages are received based on priority and active call status.
Describes listening to pages during an active call.
Explains how pages are received when not on an active call.
Covers changing default paging groups and updating subscriptions.
Guides on changing the default paging group.
Explains how to subscribe to different paging groups.
Details enabling pages to play during active calls.
Introduces the Push-To-Talk (PTT) feature for walkie-talkie-like communication.
Guides on choosing a channel and sending a PTT broadcast.
Explains how PTT broadcasts are received based on priority and call status.
Describes listening to PTT broadcasts during an active call.
Explains receiving PTT broadcasts when not on an active call.
Guides on replying to PTT broadcasts.
Explains how to end a PTT broadcast.
Covers updating PTT settings like default channel and subscriptions.
Guides on updating the default channel for PTT messages.
Explains how to subscribe to channels for PTT broadcasts.
Details enabling PTT broadcasts to play during active calls.
Guides on using the Pagination key to navigate between phone screen pages.
Explains how to set a default landing page for the phone.
Guides on deleting blank pages that have been auto-appended.
Explains how to re-add a deleted blank page.
Guides on connecting the Wi-Fi capable phone to a wireless network.
Explains the steps to enable Wi-Fi on the phone.
Details how to connect to an available wireless network.
Guides on updating settings for saved wireless networks.
Explains how to disconnect from a current wireless network.
Guides on removing saved wireless networks.
Explains how to enable Bluetooth on the phone.
Guides on pairing and connecting a Bluetooth-enabled device.
Details pairing Android devices via NFC.
Explains using the phone as a Bluetooth speaker.
Guides on disconnecting or unpairing a connected Bluetooth device.
Explains how to enable Bluetooth on the phone.
Guides on pairing and connecting a Bluetooth-enabled device.
Details pairing Android devices via NFC.
Explains using the phone as a Bluetooth speaker.
Guides on disconnecting or unpairing a connected Bluetooth device.
Guides on connecting a USB headset to the phone.
Explains manually switching audio to a USB headset during a call.
Guides on connecting a Bluetooth headset as the default audio device.
Explains managing calls using controls on a connected Bluetooth headset.
Guides on enabling echo cancellation for headset audio issues.
Details configuring settings for specific headset base unit models.
Explains how to enable EHS after setting up base unit options.
Guides on changing the headset mode to soft phone mode.
Describes controlling calls using EHS features.
Explains how to disconnect or change a headset.
Covers accessing Poly headset settings via the PLT Hub menu.
Guides on configuring headset alerts for incoming calls.
Explains setting headset notifications for microphone mute status.
Guides on setting headset notifications for muted microphones during calls.
Details setting headset mute reminder intervals.
Guides on setting headset tones for volume level changes.
Explains how to adjust bass and treble settings for headset speakers.
Guides on viewing graphical representations of audio feedback.
Explains how to record, stop, and play calls for microphone testing.
Guides on adjusting headset microphone gain.
Explains setting the dial tone for soft phone mode.
Details setting decibel spike limits to protect against loud sounds.
Guides on limiting sound levels to prevent hearing damage.
Explains setting daily phone usage hours for decibel optimization.
Guides on restoring headset default settings.
Explains how to enable EHS after setting up base unit options.
Guides on changing the headset mode to soft phone mode.
Describes controlling calls using EHS features.
Explains how to disconnect or change a headset.
Covers accessing Poly headset settings via the PLT Hub menu.
Covers using an Edge E phone to handle call controls or stream audio for a paired smartphone.
Guides on pairing and connecting smartphones via Bluetooth.
Explains managing smartphone calls using the Edge E Series phone.
Introduces the Poly Computer Audio Connector application.
Guides on downloading and installing the Poly Computer Audio Connector.
Details pairing the phone with a computer for audio connection.
Explains how to regenerate a pairing code for manual phone-computer pairing.
Describes CSTA lines for remote phone control via CTI applications.
Covers using the phone's calendar feature to view and join meetings.
Guides on entering Exchange login credentials for calendar access.
Explains logging into Exchange via web sign-in for calendaring.
Guides on accessing the phone's calendar application.
Describes viewing detailed information for a selected meeting.
Guides on viewing detailed information for calendar meetings.
Explains joining meetings directly from the calendar list.
Guides on opening and using the phone's web browser.
Introduces the Launch Pad for accessing applications, directories, and feeds.
Guides on accessing the Launch Pad from the Applications menu.
Explains how to open default and additional applications via the Launch Pad.
Describes using softkeys to navigate the Launch Pad interface.
Guides on displaying the main Launch Pad screen.
Explains how to enable and set up the My Info Portal application.
Guides on opening and using the phone's web browser.
Covers call parking and retrieval features within Cisco BroadWorks.
Guides on parking a call directly to a contact's line.
Explains how to retrieve a parked call on your line.
Guides on retrieving a parked call from any phone on the network.
Explains how to ignore a parked call instead of retrieving it.
Details managing calls with the UC-One BroadWorks Anywhere feature.
Guides on enabling BroadWorks Anywhere to add remote call locations.
Explains how to edit added BroadWorks Anywhere locations.
Guides on disabling BroadWorks Anywhere locations.
Explains how to remove BroadWorks Anywhere locations.
Covers managing calls with the UC-One Remote Office feature.
Guides on adding a remote office number for call forwarding.
Explains how to disable the Remote Office feature.
Guides on editing the remote office number.
Explains how to use the Anonymous Call Reject feature.
Introduces the Simultaneous Ring feature for UC-One.
Guides on creating a personal ring group for simultaneous ringing.
Explains how to add numbers to the Simultaneous Ring list.
Guides on deleting numbers from the Simultaneous Ring list.
Covers managing UC-One favorites and contacts.
Explains UC-One contacts presence information and icons.
Displays icons and their descriptions for UC-One contact presence status.
Guides on viewing UC-One contacts and favorites.
Explains viewing UC-One contacts with presence on the Lines screen.
Guides on viewing UC-One favorites in the UC-One Contacts list.
Explains viewing UC-One groups from the phone's interface.
Guides on filtering UC-One contacts by Favorites or status.
Explains how to search for UC-One contacts.
Introduces the Executive-Assistant feature for managing calls for executives.
Discusses private and shared lines for executives and assistants.
Covers options for executives regarding call filtering and management.
Guides executives on enabling call filtering to assistants.
Explains setting criteria for filtering executive calls to assistants.
Guides executives on enabling call screening for filtered calls.
Explains how executives can view their assigned assistants.
Covers options available to assistants for managing executive calls.
Describes how assistants can answer, reject, or ignore executive calls.
Guides assistants on making calls on behalf of an executive.
Explains how assistants can push calls to the executive's phone.
Details how assistants can choose to monitor executive calls.
Guides assistants on diverting filtered executive calls.
Explains how executives and assistants pick up held calls on shared lines.
Guides on picking up held executive calls on private lines.
Explains how to barge into an executive's call.
Guides on silently barging into an executive's call.
Describes accessing call actions for Cisco BroadWorks Dynamic Busy Lamp Field (BLF).
Details managing calls with the UC-One BroadWorks Anywhere feature.
Guides on enabling BroadWorks Anywhere to add remote call locations.
Explains how to edit added BroadWorks Anywhere locations.
Guides on disabling BroadWorks Anywhere locations.
Explains how to remove BroadWorks Anywhere locations.
Covers managing calls with the UC-One Remote Office feature.
Guides on adding a remote office number for call forwarding.
Explains how to disable the Remote Office feature.
Guides on editing the remote office number.
Introduces MADN-SCA for sharing a line with other contacts.
Guides on placing calls on a shared line within a MADN group.
Explains how MADN members can answer incoming calls on a shared line.
Guides on barging into an active call on a public shared line.
Explains how to leave a bridge call.
Guides on resuming a held call on a shared line.
Explains enabling privacy for calls on shared lines.
Guides on enabling privacy for an active call on a public shared line.
Explains temporarily disabling privacy for calls on private shared lines.
Guides on enabling privacy for bridge calls.
Covers accessing Global Address Book and Personal Address Book.
Introduces the Global Address Book (GAB) for searching and saving contacts.
Guides on performing simple searches in the GAB.
Explains how to perform advanced searches in the GAB.
Guides on saving GAB contacts to the Contact Directory or PAB.
Explains viewing recent GAB search results.
Covers searching, editing, and saving contacts in the Personal Address Book (PAB).
Guides on viewing PAB contacts in the Contact Directory.
Explains how to search contacts in the PAB.
Guides on creating new contact entries in the PAB.
Explains how to remove contacts from the PAB.
Guides on editing PAB contacts directly on the phone.
Explains how editing contacts via the computer updates phone data.
Covers basic phone customizations like time, date, backlight, and power saving.
Guides on changing the phone's user interface language.
Explains the display of time and date in the status bar.
Guides on customizing the time and date display format.
Explains how to turn off the time and date display.
Covers adjusting screen backlight intensity and timeout settings.
Guides on adjusting screen brightness for active and idle states.
Explains setting how long the phone waits before dimming the backlight.
Covers enabling power saving mode to conserve energy.
Guides on updating office hours and idle timeouts for power saving.
Explains setting office hours for power saving mode.
Guides on setting idle timeouts for power saving mode.
Covers viewing and modifying phone security settings.
Explains how to view and modify security classification levels.
Guides on viewing assigned security classification for phone lines.
Details how to adjust security classification levels during calls.
Guides on changing the phone's background picture.
Explains selecting a background image from preloaded or personal photos.
Guides on resetting the phone's background to the default image.
Covers uploading personal photos as the phone background.
Guides on adding backgrounds via the system web interface.
Lists supported sizes and formats for background images.
Guides on adding a background image using a USB flash drive.
Details icons and actions for the Picture Frame feature.
Guides on enabling and configuring the screen saver.
Explains using personal photos from a USB drive as a screen saver.
Guides on disabling the screen saver feature.
Guides on enabling and configuring the screen saver.
Guides on updating phone software when a new version is available.
Explains updating phone configuration settings without rebooting.
Guides on viewing details of software versions and updates.
Details updating phone software via notification.
Guides on manually starting a postponed software update.
Explains how to postpone software updates for a later time.
Guides on exiting a software update notification.
Guides on restarting the phone to troubleshoot issues.
Explains resetting the phone to factory default settings.
Guides on restarting the phone to troubleshoot issues.
Explains resetting the phone to factory default settings.
Provides initial steps for troubleshooting phone issues.
Guides on viewing warning icons and details from the Warnings screen.
Explains how to clear warning icons from the phone screen.
Guides on running diagnostics to check for phone issues.
Explains testing phone hardware components directly.
Guides on testing the LCD for faulty pixels.
Explains testing screen brightness.
Guides on testing the phone's LEDs.
Guides on viewing phone model, software version, and IP address.
Explains checking the calendar status due to potential server connection issues.
Guides on viewing the status of the Personal Address Book.
Explains viewing the status of the Global Address Book.
Addresses issues with the speakerphone not working.
Discusses issues with USB port detection and usage.
Lists common issues with PDC and their corrective actions.
Lists common Bluetooth headset issues and their solutions.
Lists common call recording issues and their corrective actions.
Guides on viewing phone model, software version, and IP address.
Explains checking the calendar status due to potential server connection issues.
Guides on viewing the status of the Personal Address Book.
Explains viewing the status of the Global Address Book.
Addresses issues with the speakerphone not working.
Discusses issues with USB port detection and usage.
Covers common problems and solutions for the Polycom Desktop Connector.
Lists common issues with PDC and their corrective actions.
Addresses common problems encountered when using Bluetooth headsets.
Lists common Bluetooth headset issues and their solutions.
Covers common problems and solutions related to call recording.
Lists common call recording issues and their corrective actions.
Provides contact information and resources for additional support.
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