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Poly Edge E220

Poly Edge E220
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Poly Edge E Series
User Guide
8.0.0 | June 2022 | 3725-47487-001
DRAFT

Table of Contents

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Poly Edge E220 Specifications

General IconGeneral
Wi-FiNo
BluetoothNo
Opus CodecYes
Audio TechnologyPoly HD Voice
Connectivity2x RJ45 ports (10/100/1000 Mbps)
Power over Ethernet (PoE)Yes
Lines2
Headset SupportRJ9, USB
SIP Accounts2
Supported CodecsG.711, G.722, G.729
ProtocolsSIP

Summary

Overview of Poly Edge E Series Phones

Poly Edge E100 and Edge E220 Features and Capabilities

Details the specific features and capabilities of the Poly Edge E100 and E220 phone models.

Poly Edge E300 Series Features and Capabilities

Details the specific features and capabilities of the Poly Edge E300 Series phone models.

Poly Edge E400 Series Features and Capabilities

Outlines the features and capabilities of the Poly Edge E400 Series phones.

Poly Edge E500 Series Features and Capabilities

Explains the features and capabilities of the Poly Edge E500 Series phones.

Poly Edge E Series Phones Hardware Overview

Poly Edge E100 and Edge E220 Phones Hardware Overview

Describes the front and back hardware features of the Poly Edge E100 and E220 phones.

Poly Edge E300 Series Phones Hardware Overview

Details the hardware features of the Poly Edge E300 Series phones, including front and back views.

Poly Edge E400 Series Phones Hardware Overview

Outlines the hardware features for the Poly Edge E400 Series phones, covering front and back components.

Poly Edge E500 Series Phones Hardware Overview

Explains the hardware features specific to the Poly Edge E500 Series phones, with front and back views.

Getting Started

Logging In to Your Poly Edge E Series Phone

Guides users on how to log in to their Poly Edge E Series phone to access personal settings and features.

Log Out of the Phone

Explains the process of logging out of a public phone to protect personal settings.

Log In to a Host Phone as a Guest

Details how to log in as a guest on a host phone for emergency calls with limited access.

Change Your Login Password

Locking Your Phone

Describes how to lock the phone to prevent unauthorized access to calls and information.

Changing Audio Settings

Accessibility Features

Users Who Are Deaf or Hard of Hearing

Lists features designed to accommodate users with hearing impairments, such as visual indicators and TTY support.

Users with Limited Mobility

Details accessibility features for users with limited mobility, like large keys and auto-answering.

Users Who Are Blind, Have Low Vision, or Have Limited Vision

Text to speech

Enables audio feedback for phone functions and information, aiding visually impaired users.

Enable Text-to-Speech

Guides on how to activate the Text-to-Speech feature for audio descriptions.

Use the Text to Speech Feature

Explains how to use the Text to Speech feature for audio feedback from phone keys.

Audio Calls

Placing Audio Calls

Explains how to initiate audio calls using various methods like favorites, recent calls, and directory.

Answering Audio Calls

Ignoring or Rejecting Incoming Calls

Rejecting Calls with Do Not Disturb

Explains the Do Not Disturb (DND) feature for automatically rejecting calls.

Holding and Resuming Calls

Hold and Resume a Call

Guides on placing active calls on hold and resuming them.

Redirecting Incoming Calls

Covers forwarding or diverting incoming calls to contacts.

Transferring Calls

Transfer a Call

Details the process of transferring calls using different transfer types.

Conference Calls

Audio Conference Calls

Covers initiating, splitting, holding, and resuming conference calls with multiple participants.

Initiate a Conference Call

Guides on starting a conference call with up to two contacts.

Shared Lines

Hold a Call Privately on a Shared Line

Guides on holding a call privately on a shared line without notifying other users.

Call Lists

Favorites and Buddy Lists

Managing Favorites

Covers adding, reordering, moving, and deleting contacts from the Favorites list.

Add a Favorite

Guides on adding contacts to the Favorites list for speed dial access.

Directories

Using the Directories

Guides on navigating, viewing, calling, and managing contacts in the phone's directories.

Add a Contact to the Contact Directory

Details how to add new contacts to the phone's Contact Directory, including optional fields.

Searching the Directories

Search for Contacts

Explains how to search the contact directory for specific contacts.

Searching the Corporate Directory

Details how to perform quick or advanced searches in the corporate directory.

Calling Contacts from Directories

Call a Contact From a Directory

Guides on placing calls directly from a selected directory.

Accessing, Sending, and Broadcasting Messages

Accessing Voicemail

Explains how the phone indicates new voicemail and how to access messages.

Access Voicemail Messages

Guides on checking voicemail via the Message Center on the phone.

Broadcasting Messages with Group Paging

Send a Group Page

Explains how to send a one-way audio announcement to a selected paging group.

Broadcasting Messages with Push-To-Talk

Send a PTT Broadcast

Guides on selecting a channel and sending a Push-To-Talk broadcast.

Wi-Fi and Bluetooth Connections

Connecting to a Wireless Network

Guides on enabling Wi-Fi and connecting to a wireless network.

Using Bluetooth Devices on Your Phone

Enable Bluetooth

Details how to enable Bluetooth on the phone for device connectivity.

Pair and Connect a Bluetooth Device

Guides on pairing and connecting Bluetooth-enabled devices like headsets and phones.

Headsets

Connecting a USB Headset

Guides on connecting and setting up USB headsets for calls.

Manually Switch Audio to a USB Headset During a Call

Explains how to manually switch audio to a USB headset during an active call.

Using Bluetooth Headsets

Covers connecting and using Bluetooth headsets for handling calls.

Connect a Bluetooth Headset to Your Phone

Details how to connect a Bluetooth headset as the default audio device.

Managing Calls with Your Bluetooth Headset

Using Electronic Hookswitch

Explains how to use Electronic Hookswitch (EHS) for headset call control.

Connecting Other Devices

Using a Smartphone With Your Phone

Explains how to use the Edge E phone for call controls and audio streaming with a smartphone.

Pair and Connect a Smartphone to Your Phone

Guides on pairing and connecting smartphones via Bluetooth.

Poly Computer Audio Connector

Introduces the application for playing computer audio through the phone and using it as a microphone.

Download and Install the Poly Computer Audio Connector

Pair Your Phone and Computer

Guides on pairing the phone with a computer, manually or automatically.

Phone Applications

Using the Calendar

Details how to view and join meetings scheduled in Microsoft Outlook via the phone.

Cisco BroadWorks Features

Parking and Retrieving Calls on the Cisco BroadWorks Server

Explains how to park and retrieve calls using the Cisco BroadWorks server.

Park a Call

Guides on parking a call directly on a contact's line.

Retrieve a Parked Call

Details how to retrieve a call parked on your line.

Ignore a Parked Call

Managing Calls Remotely with Cisco Broadworks Server

Covers managing line calls remotely via BroadWorks Anywhere or Remote Office.

Managing Calls with UC-One BroadWorks Anywhere

Explains how BroadWorks Anywhere enables remote call management across devices.

Enable BroadWorks Anywhere

Guides on enabling and configuring BroadWorks Anywhere locations for remote call management.

Edit BroadWorks Anywhere Locations

Managing Calls with UC-One Remote Office

Covers forwarding calls to a remote office number using the Remote Office feature.

Add a Remote Office Number

Reject Anonymous Calls

Explains how to use Anonymous Call Reject (ACR) to automatically reject calls from unknown numbers.

UC-One Simultaneous Ring

Details the Simultaneous Ring feature for adding numbers that ring concurrently with incoming calls.

Cisco BroadWorks Executive-Assistant

Executive Options

Covers options for executives, including filtering calls and setting criteria.

Filter Executive Calls

Guides executives on enabling call filtering to direct calls to assistants.

Set a Filter Criteria for Filtered Calls

Explains how executives can determine call types filtered to assistants.

Assistant Options

Answering Executive Calls

Explains how assistants can answer, reject, or ignore executive calls.

Place a Call on Behalf of an Executive

Guides assistants on making calls on behalf of assigned executives.

Pick Up a Held Executive Call on a Shared Line

Barge In on an Executive Call

Guides on barging into an executive's call to listen or participate.

Silently Barge In on an Executive Call

Details how executives can silently barge into calls without notification.

Ribbon Communications Features

Enable Privacy on a Bridge Call

Managing the Ribbon Communications Address Books

Covers accessing Global Address Book (GAB) and Personal Address Book (PAB).

Phone Settings

System Settings

Covers basic phone customizations like time, date, backlight, and power saving.

Backlight Intensity and Timeout

Power Saving Mode

Covers enabling power saving mode to conserve energy when idle.

Change Idle Timeouts for Power Saving Mode

Security Settings

Covers viewing and modifying phone security settings.

Security Classification

Explains how to view and modify security classification levels for calls.

Customizing Your Phone

Changing Your Background

Explains how to change the phone's background picture.

Change the Background Picture

Guides on selecting a background image from preloaded or personal photos.

Adding Personal Photos as Your Background

Covers adding personal photos as backgrounds via web interface or USB.

Maintenance

Updating the Phone Software

Guides on updating phone software when new versions are available.

Update the Phone Configuration

Explains how to update phone configuration settings without rebooting.

Update the Phone Software

Guides on performing phone software updates.

Exit the Software Update Notification

Rebooting or Resetting Your Phone

Covers rebooting and resetting the phone to factory defaults for troubleshooting.

Reboot Your Phone

Guides on how to restart the phone, with precautions.

Reset the Phone to Factory Defaults

Explains how to reset the phone to factory default settings.

Troubleshooting

Preparing to Troubleshoot Issues

Provides initial steps for troubleshooting phone issues.

Investigate Warnings

Guides on viewing warning icons and details about phone issues.

Run a Diagnostics Check

Details how to run diagnostics to identify phone issues.

Test Phone Hardware

Guides on testing phone hardware components like audio and keypad.

Troubleshooting Issues

Polycom Desktop Connector

Provides solutions for common problems with the Polycom Desktop Connector.

Bluetooth Headset Issues

Offers troubleshooting steps for common Bluetooth headset issues.

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