Poly Edge E220

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Table of Contents2
Before You Begin8
Audience, Purpose, and Required Skills8
Related Poly and Partner Resources8
Privacy Policy8
Overview of Poly Edge E Series Phones9
Product Overview of Poly Edge E Series Phones9
Poly Edge E100 and Edge E220 Features and Capabilities9
Poly Edge E300 Series Features and Capabilities9
Poly Edge E400 Series Features and Capabilities10
Poly Edge E500 Series Features and Capabilities10
Poly Edge E Series Phones Hardware Overview11
Poly Edge E100 and Edge E220 Phones Hardware Overview11
Poly Edge E300 Series Phones Hardware Overview14
Poly Edge E400 Series Phones Hardware Overview17
Poly Edge E500 Series Phones Hardware Overview21
Poly Edge E Expansion Module25
Surround LED Lighting Bar29
Poly Edge E Series Phones UI Overview29
Poly Edge E Series Phone Screens29
Icons Used on Poly Edge E Series Phones34
Busy Lamp Field Icons35
Getting Started37
Logging in to Your Poly Edge E Series Phone37
Log in to a Phone37
Log out of the Phone37
Log in to a Host Phone as a Guest37
Log in to a Guest Automatic Call Distribution Phone38
Change Your Login Password38
Locking Your Phone38
Lock Your Phone39
Unlock the Phone39
Finding Phone Information39
Password Required to Access Basic Settings39
Access Help and Support Information39
Find Phone Information40
Entering Information on Your Phone40
Options to Enter Information in Data Fields40
Changing Audio Settings42
Change Audible Ringer Settings42
Set a Ringtone for Incoming Calls42
Set a Ringtone for Individual Contacts42
Change the Volume42
Enable Acoustic Fence42
Mute and Unmute the Microphones43
Accessibility Features44
Users Who Are Deaf or Hard of Hearing44
Users with Limited Mobility44
Users Who Are Blind, Have Low Vision, or Have Limited Vision45
Text-To-Speech45
Enable Text-To-Speech45
Use the Text to Speech Feature45
Customizing the Text Style46
Customize the Text Style46
Audio Calls47
Placing Audio Calls47
Call Charges for Outgoing Calls47
Call Precedence and Preemption47
Use the Handset, Headset, or Speakerphone47
Place a Call47
Place an International Call48
Place a Call from Recent Calls48
Place a Call from an Expansion Module48
Place a Call from a Locked Phone48
Place a Call with a Hidden Number48
Answering Audio Calls49
Answer a Call49
Answer a Call from the Calls Screen49
Answer a Call When in a Call49
Answer a Call from an Expansion Module49
Answer a Call on a Locked Phone49
End a Call49
Ignoring or Rejecting Incoming Calls50
Ignore or Silence an Incoming Call50
Reject Incoming Calls50
Rejecting Calls with Do Not Disturb50
Holding and Resuming Calls51
Hold and Resume a Call51
Resume a Call on an Expansion Module51
Redirecting Incoming Calls51
Forwarding Incoming Calls to a Contact51
Divert Calls to a Contact52
Transferring Calls52
Choose a Default Transfer Type52
Transfer a Call52
Cancel a Transfer53
Redialing Calls53
Redial a Number53
Redial a Contact When the Contact Is Available53
Managing Calls53
Display Calls53
Manage Calls53
Placing Intercom Calls54
Place an Intercom Call54
Place an Intercom Call During a Call54
Answer an Intercom Call54
Call Settings54
Disable Call Waiting54
Answer Calls Automatically55
Conference Calls56
Audio Conference Calls56
Initiate a Conference Call56
Join Calls to Create a Conference Call56
Hold a Conference Call56
Resume a Conference Call56
End a Conference Call56
Split a Conference Call57
Shared Lines58
Shared Line Limitations58
Answering Calls on Shared Lines58
Missed and Received Calls on Shared Lines58
Hold a Call Privately on a Shared Line58
Call Lists59
Recent Calls59
View Recent Calls59
Sort Recent Call Entries59
Filter Entries by Call Type59
View Call Details60
Edit a Recent Call Entry60
Delete a Recent Call Entry60
Save a Recent Call Entry60
Call Lists and Contact Settings60
Clear Call Logs and Contacts61
Restrict Call Log and Contact Uploads61
Favorites and Buddy Lists62
Managing Favorites62
Add a Favorite62
Reorder Favorites62
Move a Favorite to a Different Screen62
Delete a Favorite62
Viewing Favorites63
View Favorites on the Favorites List63
View Favorites on the Home Screen63
Calling Favorites63
Call Favorites from the Favorites List63
Call Favorites from the Lines Screen63
Using Buddy Lists63
Add Contacts to Your Buddy List64
Updating Your Buddy Status64
Update Your Buddy Status64
Automatically Update Your Buddy Status64
Using the Watcher List65
View Your Watcher List65
Block Contacts from Viewing Your Status65
View the Blocked Contacts List65
Unblock a Contact65
Directories66
Using the Directories66
Add a Contact to the Contact Directory66
Add Corporate Directory Contacts to the Local Directory67
View Contact Information67
Update Contact Information67
Delete a Contact from the Contact Directory67
Searching the Directories68
Search for Contacts68
Searching the Corporate Directory68
Calling Contacts from Directories69
Call a Contact from a Directory69
Call a Contact from the Directory Search Screen69
Automatically Reject Calls from a Contact69
Accessing, Sending, and Broadcasting Messages70
Accessing Voicemail70
Access Voicemail Messages70
Remove the Message Alert70
Instant Messaging70
Send Instant Messages70
Read Instant Messages71
Reply to Instant Messages71
Delete Instant Messages71
Broadcasting Messages with Group Paging71
Send a Group Page72
Receiving Pages72
Group Paging Settings73
Broadcasting Messages with Push-To-Talk73
Send a PTT Broadcast74
Receiving PTT Broadcasts74
Reply to PTT Broadcasts75
End PTT Broadcasts75
Push-To-Talk Settings75
Pagination77
Move between Pages77
Set the Default Page77
Delete a Page77
Re-Add a Deleted Blank Page77
Wi-Fi and Bluetooth Connections78
Connecting to a Wireless Network78
Enable Wi-Fi78
Connect to a Wireless Network78
Update Wireless Network Settings78
Disconnect from a Wireless Network79
Remove a Saved Wireless Network79
Using Bluetooth Devices on Your Phone79
Enable Bluetooth79
Pair and Connect a Bluetooth Device79
Pair and Connect an Android Device Using NFC80
Play Audio from a Bluetooth Device80
Disconnect or Unpair a Connected Bluetooth Device80
Headsets81
Connecting a USB Headset81
Manually Switch Audio to a USB Headset During a Call81
Using Bluetooth Headsets81
Connect a Bluetooth Headset to Your Phone81
Managing Calls with Your Bluetooth Headset82
Enable Headset Echo Cancellation82
Using Electronic Hookswitch82
Setting the Headset Base Unit Options82
Enable Electronic Hookswitch83
Change the Headset Mode83
Controlling Calls with Electronic Hookswitch83
Disconnect the Electronic Hookswitch83
Poly Headset Settings83
Set the Answering Call Alert84
Set the Mute on or off Alert84
Set the Mute Reminder84
Set the Mute Reminder Interval84
Set the Volume Level Indicator Tones85
Adjust the Headset Speaker Bass and Treble85
View Voice Visual Feedback85
Record and Play the Call85
Adjust the Microphone Gain86
Set the Dial Tone86
Set the Decibel Spike Limit86
Set the Decibel Threshold Limit86
Set the Hours on Phone Per Day87
Restore Default Settings87
Connecting Other Devices88
Using a Smartphone with Your Phone88
Pair and Connect a Smartphone to Your Phone88
Managing Calls with Your Smartphone88
Poly Computer Audio Connector88
Download and Install the Poly Computer Audio Connector88
Pair Your Phone and Computer89
Regenerate a Pairing Code89
CSTA Lines89
Phone Applications90
Using the Calendar90
Enter Your Microsoft Exchange Login Credentials90
Log in to Exchange Using Web Sign-In90
Open the Calendar90
Display Meeting View on the Calendar90
View Meeting Details91
Join a Meeting from the Calendar91
Navigating the Web91
Open the Web Browser91
Using the Launch Pad92
Access the Launch Pad92
Open Applications92
Navigate the Launch Pad92
Display the Launch Pad's Main Screen93
Enable My Info Portal93
Cisco Broadworks Features94
Parking and Retrieving Calls on the Cisco Broadworks Server94
Park a Call94
Retrieve a Parked Call94
Retrieve a Parked Call on Another Phone94
Ignore a Parked Call95
Managing Calls Remotely with Cisco Broadworks Server95
Managing Calls with UC-One Broadworks Anywhere95
Managing Calls with UC-One Remote Office96
Reject Anonymous Calls97
UC-One Simultaneous Ring97
Create a Personal Ring Group98
Add Numbers to Your Simultaneous Ring List98
Delete Numbers from the Simultaneous Ring List98
Managing UC-One Favorites and Contacts98
UC-One Contacts' Presence Information99
Viewing UC-One Contacts and Favorites99
View Aggregated Self-Presence for Cisco Broadworks Lines100
Filter UC-One Favorites100
Search for UC-One Contacts100
Cisco Broadworks Executive-Assistant100
Executive Options101
Assistant Options101
Pick up a Held Executive Call on a Shared Line102
Pick up a Held Executive Call on a Private Line103
Barge in on an Executive Call103
Access the Call Actions for Cisco Broadworks Dynamic Busy Lamp Field (BLF)103
Ribbon Communications Features104
Ribbon Communications Multiple Appearance Directory Number - Single Call Appearance104
Placing a MADN Call104
Answering a MADN Call104
Barge in on an Active Call104
Leave a Bridge Call104
Resume a Held MADN Call105
Enabling Privacy for MADN Calls105
Managing the Ribbon Communications Address Books106
Using the Global Address Book106
Using the Personal Address Book107
Phone Settings109
System Settings109
Change the Phone Display Language109
Time and Date Display109
Backlight Intensity and Timeout109
Set the Backlight Intensity110
Set the Backlight Timeout110
Power Saving Mode110
Change Your Office Hours for Power Saving Mode110
Change Idle Timeouts for Power Saving Mode111
Security Settings111
Security Classification111
Customizing Your Phone113
Changing Your Background113
Change the Background Picture113
Reset Your Background113
Adding Personal Photos as Your Background113
Add a Background Using the System Web Interface113
Use a USB Flash Drive to Add a Background114
Use Your Phone as a Digital Picture Frame114
Screen Savers115
Enable Screen Saver115
Use Personal Photos as Screen Saver116
Disable the Screen Saver116
Maintenance117
Updating the Phone Software117
Update the Phone Configuration117
View Software Details117
Update the Phone Software117
Resume a Postponed Software Update117
Postpone Software Updates117
Exit the Software Update Notification118
Rebooting or Resetting Your Phone118
Reboot Your Phone118
Reset the Phone to Factory Defaults118
Troubleshooting119
Preparing to Troubleshoot Issues119
Investigate Warnings119
Remove Warnings119
Run a Diagnostics Check119
Test Phone Hardware119
Viewing the Phone's Status120
View System Information120
Check the Status of the Calendar120
View the PAB Status120
View the GAB Status120
Troubleshooting Issues120
Speakerphone120
USB Port121
Polycom Desktop Connector121
Bluetooth Headset Issues121
Recording Issues and Solutions122
Support123

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