USB Port
If you attach a USB device to your phone, and the phone does not detect the attached USB device, your system
a
dministrator may have disabled the USB port on your phone.
In this case, you cannot attach a USB device to your phone to use the following features:
• Call recording
• Picture frame
• USB headset
Contact your system administrator for help on enabling the USB port on your phone.
Polycom Desktop Connector
If you encounter any issues using the Polycom Desktop Connector (PDC), see the following table for possible solutions to
c
ommon problems.
Common PDC Problems and Solutions
Issue Corrective Action
The computer and phone cannot establish a connection. Verify the Polycom Desktop Connector settings on your
p
hone. You may need to reboot your phone or press the
Reconnect soft key.
I can't enter information in a phone field using my computer
keyboard.
Check to see if the phone field has a flashing cursor. You can
use PDC only to enter information in a phone field if the field
has a flashing cursor.
I can't place a call. If you're using PDC, you can't place a call using the New Call
soft key. To place a call, enter the phone number and select
Dial.
I want to change the phone that is connected to the Polycom
Desktop Connector.
Disable the Polycom Desktop Connector, which is already
connected to your computer and is in active state on your
phone.
Setup and enable the phone you want to connect to Polycom
Desktop Connector. Once your computer receives an initial
communication from the newly configured phone, it asks you
to confirm the connection by displaying the message “You
were controlling <MACaddress1> with your computer. Do you
want to change to controlling <MACaddress2>?” Click OK.
Bluetooth Headset Issues
If you encounter any issues using a Bluetooth headset, see the following table for possible solutions to common problems.
Common Bluetooth Headset Issues and Solutions
Issue Corrective Action
The Bluetooth settings do not display on my phone Do one of the following:
• Check with your system administrator to see if the
B
luetooth feature is enabled on your phone.
• Make sure the Bluetooth Radio setting is on.
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