Poly POTE16 - Troubleshooting

Callers can't hear me. Solutions:
• Ensure headset is paired and connected to your phone. See
Pair to mobile device.
• Reposition headset on your ear as the sensors may not detect
it.
• Reset your sensors. They may need recalibrating. See Reset
sensors.
• Disable your sensors. They may be incompatible with your
specic ear shape.
• In Poly Lens App, disable HD Voice (Wideband Audio).This
setting may be incompatible with your phone.
• Ensure your headset rmware is up-to-date. See Update your
Poly device.
I can't hear callers or music. Solutions:
• Ensure headset is paired and connected to your phone. See
Pair to mobile device.
• Reposition headset on your ear as the sensors may not detect
it.
• Reset your sensors. They may need recalibrating. See Reset
sensors.
• Disable your sensors. They may be incompatible with your
specic ear shape.
• Ensure your headset rmware is up-to-date. See Update your
Poly device.
My headset will not report 7
hours of talk time after it is fully
charged.
Solutions:
• Ensure headset is paired and connected to your phone. See
Pair to mobile device.
• In Poly Lens App, disable HD Voice (Wideband Audio) which
uses more power.
• Completely deplete your headset's battery and then give it a
full charge.
• Some phones have less efcient Bluetooth connections and
this will not allow for an optimal talk time of 7 hours.
Troubleshooting
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