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Poly Voyager Focus 2 Office - User Manual

Poly Voyager Focus 2 Office
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Voyager Focus 2 Office
Bluetooth headset system for
computer and desk phone
User Guide
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Poly Voyager Focus 2 Office Specifications

General IconGeneral
Battery Life (ANC off)24 hours
CompatibilityPC, Mac, Mobile devices
Wearing styleOver-the-ear
ConnectivityBluetooth
Battery Life (ANC on)Up to 16 hours
Noise CancellationActive Noise Cancelling (ANC)
Multi-device PairingYes
Charging Time2 hours for full charge
Ear CushionsMemory foam with leatherette
Warranty2-year limited warranty

Summary

Overview

Headset

Diagram and description of the headset's controls and functions.

Be safe

Important safety, charging, battery, and regulatory information.

Base overview

Accessories

Hook up system

Desk phone setup details

Details on connecting the headset system to various desk phone types.

Position Your Base

Pair

Pair again to base

Steps to re-pair the headset with the base unit.

Pair to mobile device

Steps to pair the headset with a smartphone or other mobile device.

Pair mode

How to put the headset and base into pairing mode.

Fit and charge

Wear on the right or left

Guidance on positioning the microphone boom for comfort and clarity.

Charge

How to charge the headset using the base or a USB cable.

Check headset battery status

How to check the remaining battery level of the headset.

Load software

Update firmware

Steps to update the headset firmware for improved performance.

The Basics

Power on;off

How to turn the headset and base unit on and off.

Adjust volume

How to adjust headset, desk phone, and base ringtone volumes.

Make, answer, end calls

Instructions for managing calls on the headset and base.

Launch Microsoft Teams (Teams model only)

Use sensors

Disable sensors

More Features

Play;Pause and Track Control

Controlling audio playback and track selection using headset buttons.

Voice Assistant Activation

Activating Siri, Google Assistant, or Cortana via the headset.

Active Noise Cancelling (ANC)

Adjusting Active Noise Cancelling levels for different environments.

Line Selection and Online Indicator

Setting default lines and understanding the online indicator LED.

Corded Mode (Audio over USB)

Using the headset via USB cable for improved audio performance.

Troubleshooting

Headset Issues

Troubleshooting specific problems related to the headset itself.

Audio Quality Problems

Diagnosing and resolving static, distortion, and echo issues.

Desk Phone Troubleshooting

Buzzing Background and Voice Assistant

Resolving buzzing sounds heard by callers and voice assistant activation problems.

Softphone Troubleshooting

Call, Volume, and Audio Quality Issues

Resolving softphone call initiation, volume, distortion, and echo problems.

I can no longer hear any audio through my PC Speakers.

(Teams model only) How do I interact with Microsoft Teams?

(Teams model only) Does my Microsoft Teams-enabled headset work with other softphones?

My audio is cutting out during softphone calls.

Whats in the box

Support

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