• Tap the Mute button
• Rotate your microphone boom and click it into the up position
• Take off your headset (requires active smart sensors). Put on your headset to unmute.
Hold a call
To hold an active call or resume a held call:
• Press the headset Call button for 2 seconds.
• Computer or desk phone: Press the corresponding base Audio
button for 2 seconds.
The button flashes red when a call is on hold.
NOTE 2 desk phone calls can be put on hold only from your desk phone.
Switch between calls (flash)
To switch between calls:
• Press the headset Call button for 2 seconds.
• Computer or desk phone: Tap the corresponding Audio button on the base. The button
flashes red when a call is on hold.
NOTE Switching 2 desk phone calls can only be done from your desk phone.
Your base and headset each have a Teams
button to quickly open and use the Microsoft
Teams desktop app. The base Teams button illuminates when you have a meeting or
notification.
TIP Your headset's Call button is also a Teams button.
•
When not on a call, tap the Teams
button to view Microsoft Teams app on your
computer.
• When the base's Teams button LED pulses purple, tap to join your meeting.
• When the base's Teams button LED is solid purple, tap to view your Teams notifications.
NOTE Teams model and Teams desktop application required. Teams mobile application is not
supported.
Smart sensors respond when you put on or take off your headset. Customize in Poly Lens
App. Below describes default settings.
With active sensors putting on the headset will: taking off the headset will:
Mobile/softphone call answer the call keep call in headset
Music/media resume music/media (if
playing previous to taking off)*
pause music/media (if
playing)*
Mute (activate in Poly Lens
App )
unmute if on an active call mute if on an active call
NOTE *Functionality varies by application. May not function with web-based apps.
Reset sensors
You may need to reset the sensors if they are not working as expected.
There are two ways to reset the headset sensors. Choose:
Launch Microsoft
Teams (Teams model
only)
Use sensors
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