Troubleshooting
Pairing
Issue Resolution
How do I pair my earbuds to a mobile
device?
See Pair to mobile device on page 11.
I can't connect to my paired device or get
error messages when I try to connect.
• Reconnect earbuds to your paired device by
clicking either earbud button.
• Ensure that Bluetooth is enabled on your paired
device.
• Ensure that your earbuds are removed from your
case, powered on and paired to your mobile
device. See Pair mode.
• Ensure that your earbud firmware is up-to-date
in Poly Lens App. See
Audio
Issue Resolution
I can't hear anything in one or both
earbuds.
• Check earbud volume level. See Adjust the
volume.
• Check volume level on your paired mobile device.
• Power off and on to reset your earbuds. See
Power on/off earbuds.
• Ensure that your earbuds are powered on and
paired to your mobile device. See Pair to mobile
device on page 11.
How do I adjust the volume?
• By default, swiping your earbud adjusts your
volume only when streaming media and not
during other activities. Each swipe changes the
volume one level. See Adjust the volume.
• To customize your earbud swipe controls, see
Customize your earbuds.
I want to control volume from my
earbuds at all times.
• Customize your earbud settings to control
volume at all times in Poly Lens App. By default,
swiping your earbud adjusts your volume only
when streaming media and not during other
activities. See Customize your earbuds.
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