General
Issue Resolution
Can I control features using either
earbud?
• Yes, use the button or swipe controls on either
earbud, but not on both earbuds at the same
time.
• The button control is on the back of each earbud
Learn more about Earbud button controls on
page 4.
• The swipe sensor control is next to the metallic
windscreen on the top of each earbud. Learn
more about Earbud swipe sensor controls on
page 5.
I want to customize my earbud features.
• Customize your device settings with Poly Lens
App. See Load software on page 6 and Customize
your earbud swipe settings on page 15.
The earbud sensors are not working as
expected.
• A call is not automatically answered
when I put on both of my earbuds
• Streaming media doesn't pause when
I remove both earbuds
• Understand your earbud wearing sensors. See
Use sensors on page 12.
• Power off and on to reset your earbuds. See
Power on/off earbuds.
• Customize or turn off your earbud wearing
sensor settings in Poly Lens App. Download the
app: poly.com/lens
Tip: For best audio performance while exercising,
turn off wearing sensors in Poly Lens App.
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