Load software
Download Poly Lens App to get the most out of your device. Some softphones require the
installation of Poly software to enable device call control (answer/end and mute)
functionality.
• Download Poly Lens Desktop App at poly.com/lens.
• Download Poly Lens Mobile App at poly.com/lens, the App Store or Google Play.
Poly Lens Mobile App Poly Lens Desktop App
Configure call control for
softphones
available for some
softphones
✓
Change headset language ✓ ✓
Enable features ✓ ✓
Battery meter ✓ ✓
Update device firmware ✓ ✓
Manage notifications and alerts ✓ ✓
Schedule health and wellness
reminders
✓ ✓
View user guide ✓ ✓
Find MyHeadset ✓
Update your Poly device
Keep your firmware and software up-to-date to improve Poly device performance and
add new features. Download the app at
poly.com/lens.
Update earbuds
1 Go to Poly Lens Mobile App on your paired mobile device or to Poly Lens Desktop
App on your connected computer.
2 Select your earbuds from the device list in Poly Lens App to view available updates.
3 Click the update button to wirelessly update earbud firmware or software.
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