Poly Voyager Office Base - PC Audio Issues

The sound is distorted or I hear
an echo in the headset.
• Reduce speaking and/or listening volume on the computer
using your softphone application.
• Point microphone towards your chin.
• If the distortion is still present, lower the volume on the
headset.
I can no longer hear any audio
through my PC Speakers.
For Windows 10 and Windows 8 systems
• Go to Start > Control Panel > Sounds and Audio Devices >
Audio > Sound Playback and change the default setting from
your headset to your PC speakers. Click “OK” to conrm your
change.
For Windows Vista and Windows 7 systems
• Go to Start > Control Panel > Sounds > Playback and change
the default setting from your headset to your PC speakers.
Click “OK” to conrm your change.
For Mac OS X
• Choose Apple menu > System Preferences and click Sound.
• Click Output, and then select “Internal Speakers” or your
speaker choice.
(Teams model only) How do I
interact with Microsoft Teams?
• Tap the headset Call button or your base's Teams button
to quickly open and use Microsoft Teams. See Launch
Microsoft Teams.
• Set your target softphone in Poly Lens Desktop App
(Teams model only) Does my
Microsoft Teams-enabled
headset work with other
softphones?
Yes, while your headset is optimized for Microsoft Teams, it
can be congured to use with other supported softphones.
Set your target phone by going to Poly Lens Desktop App.
When you congure another softphone, the Call button:
• doesn't interact with Teams
• doesn't go to Teams notications
• will not launch Cortana
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