Polycom Poly VVX Series

Quantum Voice / Poly - Quick Reference Guide
January 2024 Quantum Telecom Inc.
This guide covers the use of your Poly VVX Series phone
Device Overview
Lines View
The Lines View is your phone’s default display, which allows you to select a
phone line, view calls on a shared line, or allows you to quickly call a contact
that is listed as a favorite. Your model phone may have a different amount of
line keys.
Home View
The Home View is displayed by pressing the Home key. From here, you can
initiate new calls and access your messages, Directories, Do Not Disturb, and
Call Forwarding features, as well as the phone’s settings and applications.

Polycom Poly VVX Series Specifications

General

Brand	Polycom
Model	Poly VVX Series
Category	IP Phone
Language	English

Summary

Device Overview

Lines View

Phone's default display for selecting lines, viewing calls on shared lines, or quickly calling favorites.

Home View

Access new calls, messages, directories, Do Not Disturb, Call Forwarding, settings, and applications.

Call Management

Placing Calls

Steps to initiate a call using the handset, speakerphone, or headset.

Answering Calls

Methods to answer incoming calls via handset, speakerphone, headset, or softkey.

Call Park and Retrieval

Procedure to park an active call and retrieve it later using the PARK button.

Advanced Call Features

Hold and Resume

Instructions for placing an active call on hold and resuming it.

Mute Functionality

How to mute and unmute a call during an active conversation.

Do Not Disturb (DND)

Enabling and disabling the DND feature to send calls directly to voicemail.

Three-Way Conference Call

Steps to initiate a conference call with two other parties.

Call Transfer Methods

Blind Transfer

Transferring a call to another party without announcing it first.

Consulted Transfer

Announcing a call to the recipient before transferring it.

Direct-to-Voicemail Transfer

Transferring a call directly to another user's voicemail.

Contact and Navigation Features

Add Contacts

Guide to adding new contacts, including setting favorites.

Navigational Arrows

Using navigation arrows to view call history like Missed, Received, and Placed Calls.

Voicemail Operations

Voicemail Setup

First-time procedure to set up the voicemail mailbox.

Update Voicemail

Options for updating voicemail greetings, name, and password.

Access Voicemail

How to check for new voicemail messages using the Voicemail button and password.