ProRunner X4 - TROUBLESHOOTING; Common Problems and Solutions

23
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
SUGGESTED ACTION
Treadmill will not start
Not plugged in
Plug cord into outlet
Safety Key not inserted
Insert Safety Key
Running belt not centered
Running belt tension not
correct on the left or right
sides of the running board
Tighten the adjustment bolts
on the left and right side of the
rear roller
Computer not working
Wires from the computer
and bottom control board
not properly connected.
Check wire connections
from the computer to the
control board.
Transformer is damaged
If the transformer is damaged,
contact customer service.
E01 or E13: Message
failure
Wires from the computer
and bottom control board
not properly connected.
Check wire connections from
the computer to the control
board. If the wire has been
punctured or damaged, you
will need to replace it.
If the problem is not rectified,
you may need to replace the
control board.
E02: Burst clash protection
Incoming voltage is lower
than 50% of the required
voltage.
Check that the incoming
power supply is the correct
voltage.
Check the control board,
replace if damaged.
Check motor, replace if
damaged.