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IMPORTANT NOTICE
RETURN POLICY:
Pulse-Bac Vacuums requires a Returned Goods Authorization be issued by customer
service before any merchandise may be returned to Pulse-Bac Vacuums for credit or service.
Customer Services will issue an RGA for credit on any unused equipment within 30 days of
original sale date. Orders returned must be in resalable condition and the original shipping
carton, along with any and all accessories included with products, a 15% restocking fee,
and return handling fee will be assessed on all returned items for credit. Pulse-Bac Vacuums
does not credit shipping and handling charges. Customer is responsible for all freight charges,
including return freight back to Pulse-Bac Vacuums. All orders are F.O.B Pulse-Bac Vacuum
Systems, LLC. Tulsa OK.
All returns require an RGA and must be done within 30 days of receipt of order for credit.
Package and ship returns in a manner to prevent damage, write your return authorization code
on the outside of your box, and include a copy of your invoice.
Returned products that exhibit obvious misuse will not be accepted for return and will be sent
back to the owner at his or her expense. All products returned are subject to evaluation by
Pulse-Bac Vacuums before any credit is issued. All credits are issued in the way there were
received and may take up to 4-6 weeks after receipt of delivery.
After 30 days, Pulse-Bac Vacuums will only allow returns under warranty. To obtain an RGA call
customer service. E-mails requesting a return authorization will be instructed to call customer
service before the 30 day period for return expires. No RGA will be given out via E-mail. Ofce
hours are 9-5 Monday thru Friday central standard time. Any merchandise returned with out a
RGA will be quarantined until such time the owner of the goods calls in to make arrangements.
IF orders are returned without an RGA and the order sits in our warehouse past the 30 days
authorized for returns, the order will be sent back to owner at his or her expense with no credit
due.
IN CASE OF DAMAGE
1. Save the container and packing material for inspection.
2. VISIBLE: Request carrier to describe damaged identically on both. Carriers and your copies
of transportation bill, and acknowledge by legible signature of inspector of agent.
3. CONCEALED DAMAGE: If damage is discovered upon unpacking containers received in
apparently good order, immediately notify carrier, requesting an inspection. Written request for
such inspection must be made within 10 days from date of delivery of goods.
4. SHORTAGE: If number of containers in shipment does not correspond with transportation
bill, obtain carriers notation of shortage, and signature on transportation bill. When number of
containers is correct, but there is indication of pilferage, notify carrier in writing, with complete
list of missing merchandise.
Claims for loss or damage must be led with the carrier by consignee. This must be done
within 30 days of date of delivery. We will assist you in every possible manner, but cannot be
responsible.
Pulse-Bac Vacuum Systems, LLC.
9384 Ridgeview St.
Tulsa, OK 74131
918.216.6100
info@pulsebac.com
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