23
EN
7 TROUBLESHOOTING
Problem Cause(s) Solution(s)
Ground coffee sticks to
the tamper base.
The tamper base is greasy or dirty. Clean the tamper base.
The tamper base is wet. Dry the tamper base.
The PUQpress does not
start, the display does
not work.
The power cable is not inserted in the
PUQpress.
Plug the power cable into the
PUQpress.
The power cable is not plugged into
the socket and/or (wall) outlet.
Plug the power cable into the socket
and/or (wall) outlet
The power cable is not correctly
plugged into the socket and/or (wall)
outlet.
Unplug the power cable and correctly
plug the power cable into the socket
and/or (wall) outlet.
The socket and/or (wall) outlet is not
functioning.
Unplug the power cable and try
another socket and/or (wall) outlet.
Tamping does not start
while the clean modus is
working properly.
The sensor does not detect a
is not inserted completely.
The tamped coffee is not
levelled after tamping.
The coffee grounds are not levelled
before using the PUQpress.
Level the ground coffee in the
wiggles during tamping.
Tamping does not start
while the PUQpress is on
and the display is
working.
The contactless sensor is faulty. Contact the dealer to replace the
contactless sensor.
The drive unit makes
weird noises.
worn out.
Contact the dealer to replace the drive
unit. Specify the amount of tamping
cycles the drive unit has performed.
This informs the dealer whether the
replacement of the drive unit is
covered by the warranty or if the
replacement is maintenance.
In case of other malfunctions or continued faults, please contact your dealer or your authorised
customer service centre.
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