18 StreamR User Guide
1. Disconnect the USB charging cable and close the speaker.
2. Press and hold the Autotune button .
3. While holding down the Autotune button, press down on the top of the speaker to
switch it on.
Do not switch off your StreamR while the restore is in progress. When the restore is
complete, the language selection is shown on the display.
Updating the software
If you are prompted in the app to update the software on your StreamR, plug the speaker in
before starting the update.
While software updates are in progress, ensure your StreamR is plugged in and charging.
During software updates, the light ring on your StreamR turns white. Your StreamR stops
playing audio until the update is complete.
Troubleshooting
Problem Solution
Speaker doesn't switch
on
Speaker is not charging
• Connect your speaker to another USB power outlet.
• If there is no indication of power to the speaker, try testing another USB cable.
Speaker is not
connecting over
Bluetooth
• On your mobile/controlling device, turn the Bluetooth feature off and back on.
• Make sure you're using a compatible Bluetooth device.
• Remove/forget the speaker from the list of paired devices on your
mobile/controlling device, then go through the setup process again.
• Ensure your mobile/controlling device are within Bluetooth connection range.
• Restart your mobile device.
Unable to listen to the
radio
Poor reception
Station showing as
off-air
• Check the radio coverage in your area.
• Fully extend the auxiliary cable.
• Press the Autotune button on the rear of the speaker.
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