Problem Solution
Alexa doesn't respond • Check if Alexa is available in your country.
• Check if your StreamR is paired to the mobile device over Bluetooth and within range.
• Check if your mobile/controlling device has a data connection or access to the
Internet.
• Make sure you have set up your Amazon Alexa account in the Pure Home app, and
that the app is open and running on your mobile device.
• Ensure you have enabled location settings on your mobile device.
A preset corner did not
save
• Make sure the radio station is playing on the speaker and the station name is
displayed.
• Configure the preset corner again. See "Presets".
There's no sound • Check the volume on your StreamR.
• Check if your StreamR is in the correct source mode.
• Check the volume on your mobile/controlling device.
• Make sure your StreamR has sufficient power, or is properly connected to a USB
socket.
Speaker controls are not
responding
• Switch your StreamR off and back on.
• Reboot your StreamR (insert a paperclip into the reset hole on the bottom of your
speaker and press the reset button).
• Restore your StreamR to factory conditions.
The time is not shown
on the display
• Change to a digital or FM radio station. Your StreamR uses digital or FM radio signals
to set the time.
Specifications
Bluetooth
• Bluetooth ® 4.2
• Bluetooth Low Energy
• Frequency range: 2402-2480MHz
• Maximum power: -0.3dBm (EIRP)
Profiles
• A2DP
• AVRCP
• HFP
Voice
Amazon Alexa (requires Pure Home app and speaker paired/connected to mobile device)
StreamR User Guide 19
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