24 January 8, 20197082-154E
TREKKER INSERT
Following correction of any alarm, the user interface will turn to OFF. Turn user interface back ON and back to desired setting.
ALARM POSSIBLE CAUSE CORRECTIVE ACTION
Feed Error
Hopper empty Fill the hopper
Auger jam Inspect the feed tube for jams
Vacuum switch not closing
Make sure rebox door is shut, vacuum hose is
connected to switch and drop tube, wire connectors
are connected to vacuum switch, control board,
hopper switch, and safety snap disc.
Hopper lid open Close the hopper lid
Exhaust probe does not sense temperature
Secure the exhaust probe keeping its wire away from
hot surfaces and clean the exhaust plenum
Snap disc tripped Reset snap disc
Exhaust probe not attached to exhaust blower
properly
Secure exhaust probe to exhaust blower housing –
keeping its wire away from hot surfaces
Exhaust path is dirty
Clean unit including the re pot, exhaust path, and
venting system
Ignition Error
Hopper empty Fill the hopper
Feed motor doesn’t turn
Inspect feed motor circuit (hopper lid must be closed,
vacuum switch must be closed, snap disc closed, and
feed motor must be plugged in)
Clear jam in feed tube
Dirty appliance
Clean unit including the re pot, exhaust path, and
venting system
Igniter has no power or is defective Check igniter lead connections or replace igniter
Exhaust probe not properly installed
Secure exhaust probe to exhaust blower housing –
keeping its wire away from hot surfaces
Igniter chamber plugged with debris Clean igniter chamber
2 Exhaust Probe Fail
Not connected to the control board Connect terminal end to control board
Failed component
Replace exhaust probe – securing it to exhaust blower
housing – keeping wire away from hot surfaces
6 Exhaust Blower Alarm
Wire from exhaust blower or encoder is
disconnected or shorted
Make sure wire is not damaged / melted and ends are
fully connected to the encoder and control board.
Defective exhaust blower Replace exhaust blower
Defective encoder (on end of exhaust blower) Replace exhaust blower
8 Exhaust Over-Temp
Feed Motor Locked On Repair wire(s) and replace control board
Non-approved fuel used
Only use wood pellet fuel. Do not enhance its
performance with any other combustible substance.
Convection blower dirty Clean impellers
10 Communication Error
Bluetooth Key does not have power (blue
light on key is not on)
Plug appliance into power source
USB extension cable not plugged in
Bluetooth key not plugged in.
Replace Bluetooth Key
Replace USB extension cable not plugged in
Replace control board
Bluetooth Key and user interface not paired Pair Bluetooth Key and user interface
User interface is out of range
Move user interface closer to the Bluetooth Key (within
30 feet)
Remove any obstructions between user interface and
Bluetooth Key
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