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Quadra-Fire SANTA FE - User Manual

Quadra-Fire SANTA FE
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R
www.quadrare.com
7068-114B
December 1, 2011
SANTA FE PELLET STOVE
Owner’s Manual
Installation and Operation
SANTAFE-NZ-MBK
Model:
WARNING
Please read this entire manual
before installation and use of this
pellet fuel-burning room heater.
Failure to follow these instructions
could result in property damage,
bodily injury or even death.
• Donotstoreorusegasolineorotheram-
mablevaporsandliquidsinthevicinityofthis
oranyotherappliance.
• Donotoverre-Ifanyexternalpartstartsto
glow,youareoverring.Reducefeedrate.
Overringwillvoidyourwarranty.
• Complywithallminimumclearancestocom-
bustiblesasspecied.Failuretocomplymay
causehousere.
DO NOT DISCARD THIS MANUAL
CAUTION
• Importantoperatingand
maintenance instruc-
tionsincluded.
• Leavethismanualwith
partyresponsibleforuse
andoperation.
• Read,understandand
follow these instruc-
tionsforsafeinstalla-
tionandoperation.
DO NOT
DISCARD
WARNING
Hot glass will cause burns.
• Donottouchglassuntilitiscooled
• NEVERallowchildrentotouchglass
• Keepchildrenaway
• CAREFULLYSUPERVISEchildreninsameroom
asreplace.
• Alertchildren and adults to hazards of high
temperatures.
High temperatures may ignite clothing or other
ammable materials.
• Keep clothing, furniture, draperies and other
ammablematerialsaway.
HOT SURFACES!
Glassandothersurfacesare
hotduringoperationAND
cooldown.
FuelType:WoodPellets,lessthan38mminlength,
6mmto8mmindiameter.
Burningofanyothertypeoffuelvoidsyourwarranty.
CAUTION
Checkbuildingcodespriortoinstallation.
• Alllocalregulations,includingthosereferringtonationaland
Europeanstandardsneedtobecompliedwithwheninstalling
theappliance.
• Consultlocalreofcialsorauthoritieshavingjurisdiction
aboutrestrictions,installationinspection,andpermits.
CAUTION

Table of Contents

Questions and Answers

  • M
    Michael StewartAug 22, 2025
    What to do if my Quadra-Fire SANTA FE Pellet stove has the call light on but no fire and unburned pellets in the firepot?
    • P
      Patricia CruzAug 22, 2025
      If your Quadra-Fire Pellet stove shows the call light on, but there is no fire and unburned pellets are present in the firepot, the following could be the problem: * The firepot may be dirty, so clean it, ensuring there is no clinker. * The igniter chamber might be blocked; clear it using the firepot clean-out tool. * The igniter may not be working; remove the ash drawer to see if the igniter is glowing red at start-up. Check the igniter wires for a good connection. Use a multimeter to check the igniter for continuity. Replace the igniter if necessary, following the instructions in the manual. If the issue persists, the control box may be defective and require replacement. Also, check if the firepot floor is open.
  • K
    Katelyn CollinsAug 26, 2025
    How to fix a slow or smoky start-up on my Quadra-Fire Pellet stove?
    • D
      Danny HannaAug 26, 2025
      To address a slow or smoky start-up on your Quadra-Fire Pellet stove: * Clean the firepot, ensuring there are no clinkers. * Clear the igniter chamber using the firepot clean-out tool. * Check if the firepot floor is completely closed. * Reduce the feed rate using the feed rate adjustment control rod located inside the hopper.
  • C
    Cristian RamosAug 28, 2025
    What to do if my Quadra-Fire SANTA FE Pellet stove has the call light on, no fire, and partially burned fuel in the firepot?
    • J
      Joseph EllisAug 28, 2025
      If your Quadra-Fire Pellet stove displays the call light on, but there's no fire and partially burned fuel is in the firepot, it may be due to the following reasons: * The firepot is dirty, indicating a missed ignition. Clean the firepot, ensuring there is no clinker. Close the firepot bottom plate. Clinkers may have to be broken up with a firepot clean-out tool or other means. * The vent system is plugged. Check the flue vent for obstructions. * The igniter chamber is blocked. Clear the igniter chamber using the firepot clean-out tool.
  • S
    Seth PerryAug 30, 2025
    Why does my Quadra-Fire SANTA FE experience nuisance shutdowns?
    • R
      Raymond WhiteAug 30, 2025
      Nuisance shutdowns in your Quadra-Fire Pellet stove can occur due to several reasons: * Low flame: Increase the feed by opening the feed rate adjustment control rod located inside the hopper. * Sawdust buildup in the hopper: Clean the hopper. * Check for good connections between the feed motor and wire harness. * The feed motor is reversing or weak: Test the feed motor torque. * Feed bearing adjustment. * Defective thermocouple: Replace the thermocouple. Also, a firepot more than 1/2 full can cause this issue. If none of these are the cause, the control box may be defective and require replacement.
  • C
    callahanlouisSep 1, 2025
    What to do if my Quadra-Fire Pellet stove has no call light and does not begin the start sequence?
    • J
      jamie48Sep 1, 2025
      If your Quadra-Fire Pellet stove has no call light and doesn't start, consider the following: * Ensure the thermostat is set above room temperature. * Check and reset or replace snap disc #3 if it's tripped or defective. * Verify the unit is connected to a power source. * Replace the fuse if it's blown. * Check the connections at the thermostat and the appliance to ensure they're making proper contact. You can temporarily jump the connection to verify. If these steps don't work, the thermostat, thermostat wiring, or the control box may be defective.
  • V
    Valerie SheltonSep 2, 2025
    Why does my Quadra-Fire Pellet stove call for heat, the call light illuminates, the exhaust blower starts, but there is no feed or igniter?
    • C
      Christina WillisSep 3, 2025
      If your Quadra-Fire Pellet stove calls for heat, the call light illuminates, and the exhaust blower starts, but there is no feed or igniter, it could be due to: * A defective or improperly plugged-in thermocouple. Check the connections on the thermocouple or replace it if defective. A flashing yellow light on the control box indicates a problem with the thermocouple. If the issue persists, the control box may be defective and require replacement.
  • S
    Seth RomanSep 5, 2025
    What to do if my Quadra-Fire SANTA FE Pellet stove doesn't respond when plugged in?
    • M
      Melissa WellsSep 5, 2025
      If your Quadra-Fire Pellet stove doesn't respond when plugged in, check the following: * Ensure there is power to the outlet by checking the circuit breaker at the service panel. * Inspect the 7 amp fuse and replace it if defective or blown. * Check the #3 snap disc and reset or replace it if tripped or defective. * Reseat or replace the control box if it is loose or defective.
  • C
    christopher09Sep 6, 2025
    What to do if my Quadra-Fire SANTA FE fails to shut off?
    • M
      Melissa HowardSep 7, 2025
      To address a Quadra-Fire Pellet stove that fails to shut off: * Turn the thermostat off. If the call light does not go out, disconnect the thermostat wires from the unit. If the call light then goes out, the thermostat or its wires are defective.
  • J
    Justin NunezSep 8, 2025
    What causes a continued slow or smoky start-up in my Quadra-Fire SANTA FE?
    • G
      ghendersonSep 9, 2025
      A continued slow or smoky start-up in your Quadra-Fire Pellet stove can be caused by: * A dirty exhaust and/or venting system. Check for ash build-up in the unit, including behind rear panels, the firebox, exhaust blower, and venting. * Wet or poor-quality fuel. Replace the fuel.
  • M
    Mariah Holland MDSep 12, 2025
    Why does my Quadra-Fire Pellet stove have a large, lazy, orange flame and black ash on the glass?
    • A
      Aaron NicholsSep 12, 2025
      A large, lazy, orange flame with black ash on the glass in your Quadra-Fire Pellet stove can be attributed to: * A dirty appliance: Clean the unit, including the firepot and venting system. Clean the exhaust path. * Poor fuel quality with high ash content: Try a different brand of pellets. * An excessive amount of fuel: Reduce the feed rate using the feed rate adjustment control rod located inside the hopper. * The control box is on the wrong setting.

Summary

Section 1: Specifications

A. Glass Specifications

Details the 5mm ceramic glass used in the appliance and replacement guidelines.

B. kW & Efficiency Specifications

Explains how kW input varies and advises consulting a dealer for optimal results.

C. Specification Table

Presents a comprehensive table of the stove's technical classifications and testing standards.

Section 2: Operating Instructions

A. Fire Safety

Provides essential safety considerations for operating the pellet stove, including smoke detectors.

B. Combustible;Non-Combustible Material

Defines and differentiates between combustible and non-combustible materials.

C. Fuel Material and Fuel Storage

Guides on selecting, storing, and handling pellet fuels, including ash content and size.

D. General Operating Information

Covers general operational aspects like turning the unit on/off and thermostat use.

E. Before Your First Fire

Lists crucial steps to perform before operating the appliance for the first time.

F. Filling the Hopper with Fuel

Instructions on correctly filling the pellet hopper, including capacity and lid closure.

G. Starting Your First Fire

Step-by-step guide for initiating the appliance's first burn cycle.

H. Fire Characteristics

Describes normal flame patterns and how to interpret them.

I. Ignition Cycles

Explains the ignition process, including blower operation and fuel feed.

J. Clear Space

Specifies required minimum clearances around the appliance for fire safety.

Section 3: Maintaining & Servicing Your Appliance

A. Proper Shutdown Procedure

Details the correct sequence for safely shutting down the appliance.

B. Quick Reference Maintenance Chart

A summary chart of routine cleaning and inspection tasks and their frequencies.

C. General Maintenance

Covers general cleaning aspects, including firepot cleaning and fuel types.

Section 4: Replacement Parts

A. Convection Blower Replacement

Step-by-step instructions for replacing the convection blower.

B. Combustion Blower Replacement

Guide for safely removing and replacing the combustion blower.

C. Snap Disc #2 Replacement

Procedure for replacing the fuel delivery interrupt snap disc.

D. Igniter Replacement

Instructions for replacing the igniter component.

E. Baffle & Brick Set Removal

Details on how to remove the baffle and firebox bricks.

F. Baffle & Brick Replacement

Steps for correctly reinstalling the baffle and firebox bricks.

G. Glass Replacement

Comprehensive guide for safely replacing the appliance's glass.

Section 5: Getting Started

A. Design, Installation & Location Considerations

Key factors and advice for planning the appliance's installation location.

B. Draft

Explains the importance of draft for appliance performance and how to measure it.

C. Negative Pressure

Discusses negative pressure, its causes, and mitigation strategies for safe operation.

D. Thermostat Location

Guidance on selecting an appropriate location for the wall-mount thermostat.

E. Locating Your Appliance & Flue

Advice on positioning the appliance and its flue system for optimal draft.

F. Tools And Supplies Needed

Lists necessary tools and building supplies for the installation process.

G. Inspect Appliance and Components

Procedures for inspecting all parts and components before installation.

H. Pre-Burn Check List

A checklist to ensure all safety and installation requirements are met before the first burn.

Section 6: Dimensions and Clearances

A. Appliance Dimensions

Provides detailed diagrams and measurements of the appliance.

B. Clearances to Combustibles

Specifies required safety clearances from the appliance to surrounding combustible materials.

C. Hearth Pad Requirements

Outlines the necessary dimensions and placement for the hearth pad.

Section 7: Flueing Information

A. Chimney and Exhaust Connection

Details on properly connecting the appliance to the chimney and exhaust system.

B. Outside Air Kit Instructions

Guides for installing the optional outside air kit.

C. Internal Standard Flue Kit

Information on the components and installation of the internal standard flue kit.

D. External Standard Flue Kit

Information on the components and installation of the external standard flue kit.

Section 8: Reference Materials

A. Commissioning

Steps for testing and commissioning the appliance for correct operation.

B. Component Function

Explains the purpose and operation of key internal components.

Section 9: Troubleshooting

QUADRA-FIRE Service Parts

Service and Maintenance Log

Homeowner Notes

CONTACT INFORMATION

Quadra-Fire SANTA FE Specifications

General IconGeneral
BrandQuadra-Fire
ModelSANTA FE
CategoryPellet stove
LanguageEnglish

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