Once the cartridge is successfully ejected, it is good practice to upgrade the firmware. If the failure
occurs regularly on multiple cartridges, contact customer support at http://www.quantum.com/
ServiceandSupport/index.aspx.
The drive will not accept the cartridge (or ejects it immediately)
The cartridge may have been damaged, for example dropped, or the drive may have a fault. If it is a
cleaning cartridge, it has probably expired and should be discarded immediately. For data cartridges:
1. Check that the drive has power (the power cord is properly connected and the Ready LED is on).
2. Check that you are using the correct media. Use only Ultrium media.
Table 5 Data cartridge compatibility
Ultrium 6.25
TB** data
cartridge
Ultrium 3
TB* data
cartridge
Ultrium 1.6
TB* data
cartridge
Ultrium 800
GB* data
cartridge
Ultrium 400
GB* data
cartridge
Ultrium 200
GB* data
cartridge
LTO tape
drive model
read/write
and write
read/write
and write
read onlynot supportednot
supported
not
supported
LTO–6
once/read
many
once/read
many
** Capacity assumes 2.5:1 compression.
3. Make sure that you have loaded the cartridge with the correct orientation (see Inserting a
cartridge (page 18)).
4. Check for damage to your media and discard it, if it is damaged.
5. Use a new or known, good piece of media and see if it loads. If it does, the original cartridge is
faulty and should be discarded.
6. Check if another LTO Ultrium drive of the same model will accept the cartridge. If it does, the
original drive may be faulty. Before calling customer service, please check that the tape drive is
responding.
Encryption troubleshooting
• Ensure that you are using an LTO-6 tape drive and LTO Ultrium 6.25 TB, 3 TB or 1.6 TB media.
• Ensure that your software supports hardware encryption. It may be necessary to update the software.
Consult your software vendor for more information.
• Ensure that the correct key or pass phrase has been entered.
• Ensure that your HBA supports the encryption commands. It may be necessary to update the
firmware.
Encryption troubleshooting 33
To Next Page
Loading...
Need help?
General