There are 3 stages when reporting a fault.
Remember that the Service Provider is there to help you. They will ask you specific
questions that need to be answered honestly. This will allow the service engineer to be
equipped with the correct part when visiting you.
Before phoning the Service Provider
Check what is wrong with the scooter: If there is a spanner and a number flashing on the
tiller display (Page 13) you may be able to correct the problem. The list below shows you
which problems you can fix yourself and the others you have to phone the Service
Provider for them to fix.
Fault on display What to do
Spanner 1: Battery needs recharging Charge the batteries*
Spanner 2: Voltage low Charge the batteries
Spanner 3: Voltage too high Phone Service Provider
Spanner 4: Ignition sleep mode Turn ignition off, then on
Spanner 5: Brake fault or freewheel engaged Check free wheel (Page 12)
Spanner 6: Lever Mechanism fault Phone Service Provider
Spanner 7: Speed Pot error Phone Service Provider
Spanner 8: Motor error Phone Service Provider
Spanner 9: Other error Phone Service Provider
If you phone the service provider, inform them of the number showing on the tiller display.
* Make sure the battery charger is completing its full charge, if not, inform the Service
Provider.
Important Note
If you report a problem and there is found to be no genuine fault or the problem is user
error you will be charged for the call out, so please check the above first before phoning.
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