Rath Command Center User Manual (English)

Questions and Answers:

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Jessica HaynesSep 12, 2025
How to fix calls that won’t forward out on a Rath Command Center?
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  Stacey MelendezSep 12, 2025
  If calls won’t forward out from your Rath Conference System, verify call forwarding has been set up on the Command Center. Also, verify the Command Center can place a call out by lifting the handset, dialing 9, then a phone number. If a message shows up on the Command Center screen saying, “All Trunks Busy”, the system does not have an active phone line connected to it. Finally, verify dialing string for forwarding number.
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Nicole JonesAug 21, 2025
What to do if Rath Conference System calls won't forward out?
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  Michael CostaAug 22, 2025
  If calls from your Rath Conference System aren't forwarding, here are a few things to check: * First, ensure that call forwarding has been properly set up on the Command Center. * Verify the Command Center can place outgoing calls by lifting the handset, dialing 9, then a phone number. * If the Command Center screen displays “All Trunks Busy”, the system may not have an active phone line connected. * Make sure the phone line is connected to the TWT port using the blue, blue white pair, and that the phone line has voltage and a dial tone. * Also, verify the dialing string for the forwarding number is correct.
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Thomas HollowayAug 25, 2025
How to fix insufficient volume on Rath Command Center phones?
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  Kathryn VaughnAug 25, 2025
  If you're experiencing insufficient volume on your Rath Conference System phones, try these steps: 1. Adjust the local volume potentiometer (VR1) on the Emergency Phone. 2. If the volume is still poor, log into the Distribution Module and go to VoIP Configuration in the left side menu. 3. Click SIP Gain Settings and modify the SIP-SYSTEM Rx-Gain settings in the Template 1 column. It isn’t recommended to exceed 6 dB as it may cause feedback. 4. Click Submit to save.
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nandersonAug 26, 2025
What to do if Rath Conference System phones won't call the Command Center?
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  Alison SnowAug 26, 2025
  If your Rath Conference System phones aren't calling the Command Center, consider the following: * Ensure the Command Center is fully booted and displays 3001 on the screen. * Confirm that the phones show as Registered under SIP Extension Status. * Check that the phones are programmed to dial 3931.
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Ethan DavisAug 27, 2025
How to fix Rath Command Center Conference System phones that won't hang up?
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  Dominique SnowAug 27, 2025
  If your Rath Conference System phones are not hanging up properly: RATH® 2100 Series IP Phones require an Open-Loop Disconnect signal to properly hang up, this setting should be pre-programmed into the phones but may need to be increased. Follow the instructions provided with the Emergency Phones to navigate and modify this setting. Alternatively, the operator at the Command Center or monitoring location can press *, # before they hang up to force the Emergency Phone to hang up.
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Robert McbrideAug 29, 2025
How to stop the blue light blinking on Rath Conference System Command Center?
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  Roger MaddoxAug 29, 2025
  A blinking blue light on the top right corner of the Rath Conference System Command Center indicates a missed call. To clear the missed calls, click the button under “LOGS” on the Command Center screen. When the screen displays “Missed Calls” click the green button and use the arrows to scroll up and down to view the calls. Press the speaker phone button to exit.
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gmaddenSep 18, 2025
How do I stop a message from continuously playing on my Rath Conference System?
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  Kelly TaylorSep 18, 2025
  If the message won’t stop playing on your Rath Conference System, for a 2400 Series Phone, verify that the answering party is pressing the # key 4 times AFTER the beep. Verify the verbiage in the message includes instructions on how to stop the message. The message can only be stopped during the 3 second gap after the first message ends and before the second message begins.
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Ann McdonaldSep 13, 2025
What to do if light continuously blinks on button for Rath Command Center phone?
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  Monica GainesSep 13, 2025
  If a light continuously blinks on a button for a Rath Conference System phone, it means the phone is not properly hung up. Lift the Command Center handset, select the blinking light, then hang up the handset.
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xjohnsonSep 9, 2025
Why can my Rath Command Center Conference System phones make internal calls but not external calls?
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  tonirobinsonSep 10, 2025
  If your Rath Conference System phones make internal calls but not external calls, check that the phone line is connected to the correct interface on the Distribution Module. Verify the phone line by making sure it has 48-52vdc on the line and use an analog phone to verify you are able to call in and out.
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Sheila CollinsSep 6, 2025
Why won't my Rath Command Center phones call out?
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  estradastephanieSep 6, 2025
  If your Rath Conference System phones won't call out, first check the wires for voltage. The voltage should be 48vdc. If no voltage is detected, confirm you are connected to the SLT interface on the Distribution Module (some SLT interfaces only use the blue and orange pairs). If you have 28vdc, you are incorrectly connected to the DKP interface. Also, make sure you dial any access digit that may be required to dial out of the building.